At a Glance
- Tasks: Investigate and manage complex Medical Malpractice claims with a focus on delivering exceptional service.
- Company: Join QBE, an international insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Work in a dynamic team with opportunities for career growth and recognition.
- Why this job: Make a real impact in the insurance industry while developing your skills in a supportive environment.
- Qualifications: Experience in Medical Malpractice claims and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
The purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management with a particular focus on clinical negligence claims.
We are recruiting for a Claims Adjuster within the FSM claims team with a particular focus on Medical Malpractice claims. You will be expected to demonstrate technical expertise in more than the Medical Malpractice line of business, including professional negligence claims. You will investigate, manage and resolve more complex claims accurately and pro-actively, and within SLA’s and agreed authorities.
Your new role:
- Investigate, manage and resolve Medical Malpractice, professional negligence and Healthcare claims efficiently and in a timely manner.
- Ensure adherence to SLAs and authority limits while managing claims.
- Support the implementation of the Claims strategy to enable delivery of overall business targets.
- Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
- Reserve accurately to ensure that the Company’s liability is always clear.
- Ensure that messages, advice, and correspondence, are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients.
- Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies.
- Regular interactions with key stakeholders including our customers, brokers and internal partners.
- Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
About you:
- Experience in handling Medical Malpractice claims.
- Preferable experience in handling professional negligence claims.
- Competent in relevant Claims Systems.
- Current knowledge of compliance, regulatory and statutory requirements.
- Organisational, investigative, analytical and negotiation skills.
- Ability to make balanced and impartial judgments.
- Excellent communication and presentation skills.
- Relationship Management skills.
- Able to use MS Office applications and strong IT skills.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper; select a bike and/or accessories up to the value of £5,000.
Awards & Recognition:
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
Skills:
- Case Management
- Claims Administration
- Claims Settlement
- Collaboration Tools
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Insurance Policies
- Intentional collaboration
- Managing performance
- Negotiation
- Problem Solving
- Risk Assessments
- Sound Judgment
How to Apply:
To submit your application, click “Apply” and follow the step-by-step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Claims Adjuster - Medical Malpractice in Leeds employer: Dormont Manufacturing Co
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working options, generous holiday allowances, and comprehensive benefits including private medical insurance and family-friendly policies, our Leeds-based team thrives in an environment where their contributions are valued and impactful. Join us to be part of a dynamic international insurer that champions innovation and sustainability while making a positive difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Medical Malpractice in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at QBE. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to Medical Malpractice claims. We want you to showcase your expertise and problem-solving skills, so get ready to impress!
✨Tip Number 3
Show off your soft skills! Communication and relationship management are key in this role. Think of examples from your past experiences where you’ve nailed these skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the QBE team!
We think you need these skills to ace Claims Adjuster - Medical Malpractice in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with Medical Malpractice claims and any relevant skills that match the job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your negotiation skills and ability to manage complex claims – we love that stuff!
Showcase Your Communication Skills:Since this role involves regular interactions with customers and brokers, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively manage relationships and resolve disputes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s super easy! Just click ‘Apply’ and follow the steps. We can’t wait to see your application and hopefully welcome you to the QBE family!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Medical Malpractice and professional negligence claims. Be prepared to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your technical expertise and give you an edge.
✨Master the Art of Negotiation
Since negotiation is key in this role, think of examples where you've successfully negotiated outcomes in previous positions. Practise articulating your thought process and strategies clearly, as this will demonstrate your ability to manage disputes effectively.
✨Showcase Your Communication Skills
Prepare to highlight your communication style. Think about how you can convey complex information simply and effectively. You might even want to role-play potential scenarios with a friend to ensure you're ready to impress during the interview.
✨Understand the Company Culture
Research QBE's values and culture. Be ready to explain how your personal values align with theirs. This will not only show that you’re a good fit but also that you’re genuinely interested in being part of their team.
