At a Glance
- Tasks: Help customers navigate their financial journey and set up payment plans.
- Company: Dynamic company focused on customer wellbeing and financial recovery.
- Benefits: Competitive salary, performance bonuses, hybrid work, and 28 days holiday.
- Other info: Join a supportive culture with vibrant employee networks and wellness initiatives.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25165 - 26200 £ per year.
Salary: From £25,165 depending on experience, raising to £26,200 after 12 months when you’re fully performing in role, plus a quarterly performance related bonus of up to 20%.
Location: Leeds, Thorpe Park, Hybrid.
Shifts: Hours between 9.00am – 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers’ journey and bring people back to financial health. Working towards KPI’s, you’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples’ lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have customer service experience; if your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!
What you’ll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds—collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
Call Centre Representative in Leeds employer: Dormont Manufacturing Co
Join a dynamic team as a Call Centre Representative in Leeds, where your role directly impacts customers' financial wellbeing. With a strong focus on employee growth, we offer competitive salaries, performance-related bonuses, and a supportive work culture that prioritises your wellbeing through various initiatives and flexible benefits. Experience the perfect blend of collaboration and focus with our hybrid working model, alongside opportunities to connect with vibrant employee networks that celebrate diversity and authenticity.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Representative in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Representative in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
