At a Glance
- Tasks: Screen and assess participants for clinical trials while maintaining a database.
- Company: Fortrea’s Clinical Research Unit, a leader in life-saving medicine research.
- Benefits: Flexible hours, gain experience in clinical research, and work in a supportive environment.
- Other info: Full training provided; dynamic role with opportunities for personal growth.
- Why this job: Make a real impact on patient safety while enjoying a flexible work schedule.
- Qualifications: Strong communication skills and a GCSE-level education; call centre experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Looking for flexible work where your phone skills can help make new medicines safer for patients? Fortrea’s Clinical Research Unit in Leeds is where life-saving medicines begin their journey. You’ll be part of a team that asks one crucial question: will this new medicine be safe? If you enjoy working in a fast-paced environment, speaking with people and contributing to meaningful research while keeping flexibility in your schedule, this could be a great fit.
This is a bank (0-hours) position, where work is offered based on clinic demand. Office-based job at our Drapers Yard Clinical Research Unit, just a 7-minute walk from the train station. Shifts are typically available Monday to Friday during office hours, with the potential for occasional late shifts (up to 8 PM) and some Saturdays. During busier periods, you could work up to 37 hours per week; however, the number of hours offered can vary from week to week depending on operational needs.
This role offers the opportunity to gain experience in a clinical research environment, supporting important studies while working flexibly around other commitments.
ON A NORMAL DAY, YOU WILL...
- Build and maintain Fortrea´s Study Participant database of healthy volunteers and patients for clinical trials.
- Phone Screening new study participants – collect participant’s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.
- Assessing Suitability – You’ll assess the suitability of potential participants and match them to the right clinical trial based on their medical history and therapeutic indication.
- Explaining Studies – Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
- Scheduling Appointments – Organize appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.
WHO YOU ARE
This 0-hours role is well suited to someone with strong communication skills who enjoys working in a structured phone-based environment:
- Previous Call Centre experience is ideal. We'll also consider applications from customer service, retail sales, technical support, help desk or similar fields.
- Excellent communication skills – You’ll be an empathetic listener, able to respond confidently to volunteers’ emotions while maintaining professionalism and courtesy.
- IT proficiency – Basic knowledge of Microsoft Office (Outlook, Word, Excel).
- Education – You should have at least a GCSE-level education.
The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritizing. While experience in clinical trials is a bonus, it’s not a necessity: we provide full training with our doctors to teach you everything you need to know. This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!
Call Centre Agent Bank in Leeds employer: Dormont Manufacturing Co
Fortrea’s Clinical Research Unit in Leeds offers a dynamic and flexible work environment where you can contribute to life-saving research while maintaining a work-life balance. As a Call Centre Agent, you'll enjoy the opportunity to develop your skills in a supportive team, with comprehensive training provided, and the chance to work around your other commitments. Located just a short walk from the train station, this role not only allows you to make a meaningful impact but also provides a unique insight into the clinical research field.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent Bank in Leeds
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Dormont Manufacturing Co often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Dormont Manufacturing Co.
We think you need these skills to ace Call Centre Agent Bank in Leeds
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Dormont Manufacturing Co and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Dormont Manufacturing Co. A little light-heartedness can go a long way!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
