At a Glance
- Tasks: Support learners through their journey, from enrolment to post-course guidance.
- Company: Join the Fire Service College, a leader in firefighter training and emergency response.
- Benefits: Enjoy a £25,000 salary, flexible benefits, free gym access, and subsidised meals.
- Other info: Flexible home working options and a commitment to inclusivity.
- Why this job: Make a real difference in learners' lives while working in a dynamic environment.
- Qualifications: IT skills, previous admin or customer service experience, and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Full-time role – 37.5 hours a week
Moreton in Marsh
The Fire Service College: Where excellence meets resilience at the ultimate training ground for firefighting professionals.
The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College. Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.
What you’ll be doing
- Support learners through the full end‑to‑end journey, including enrolment, registration, induction, and post‑course guidance to ensure timely completion and certification.
- Register learners with awarding bodies, check required pre‑course work, and communicate all essential course information, including logistics and SEND adjustments.
- Act as the main point of contact on site—welcoming learners, answering queries, and coordinating with Sales, Training Delivery, and Academic Services.
- Maintain accurate learner records, including interactions, progress, safeguarding concerns, and service history.
- Provide ongoing support for submissions and portfolio completion after the course, ensuring learners stay on track.
- Promote a positive, professional experience by supporting continuous improvement activity and collaborating across internal teams.
What we’re looking for
- Essential experience
- IT competency on Microsoft office programmes (Word, Excel, and PowerPoint).
- Previous experience as an Administrator or in a Customer facing role.
- Keen eye for detail.
- Excellent verbal and written communication skills.
- Desirable experience
- Knowledge or experience of working in a learning/training environment.
About Fire Service College
At Capita - Fire Service College we’re training the next generation of firefighters to respond to any emergency and create a safer world. The College is one of the world’s leading organisations for fire prevention, protection and response. We provide dedicated, accredited training for emergency service professionals, as well as commercial and public sector clients around the globe. We have one of the largest operational fire and rescue training facilities in the world, with a unique training environment, sports centre and expert instructors. Visitors and learners can train and exercise in a realistic and challenging environment, with a learning experience that is second to none.
What’s in it for you?
- Offering a salary of £25,000.
- Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks — all designed to support your wellbeing and personal growth.
- Subsidised canteen, bar and gym facilities onsite (free membership).
- Free accommodation during the working week (terms apply).
- Free parking onsite.
- You will work at a world-renowned further education training college.
- Flexibility for some home working.
Equal Opportunities
Capita is committed to an inclusive, barrier-free recruitment process. We’re a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at reasonableadjustments@capita.com or call 07784 237318. For more on equal opportunities and available adjustments, visit the Capita Careers website.
Location
Moreton In Marsh, United Kingdom
Time Type
Full time
Contract Type
Permanent
Learner Experience Administrator employer: Dormont Manufacturing Co
At the Fire Service College, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Moreton in Marsh. Our commitment to employee wellbeing is reflected in our flexible benefits, including extra leave purchase and paid volunteering days, alongside opportunities for personal growth through inclusive employee networks. With access to world-class training facilities and a focus on continuous improvement, we empower our staff to make a meaningful impact in the lives of our learners and the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Experience Administrator
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Dormont Manufacturing Co looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
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We think you need these skills to ace Learner Experience Administrator
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Dormont Manufacturing Co, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Dormont Manufacturing Co and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Dormont Manufacturing Co
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Dormont Manufacturing Co might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Dormont Manufacturing Co.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
