At a Glance
- Tasks: Lead a passionate team, elevate guest experiences, and drive store operations.
- Company: Join Arc'teryx, a brand that values curiosity and outdoor adventure.
- Benefits: Enjoy flexible scheduling, employee discounts, and growth opportunities.
- Other info: Be part of a diverse team committed to inclusivity and positive change.
- Why this job: Make a real impact in a vibrant retail environment while sharing your love for the outdoors.
- Qualifications: 1+ years of leadership experience and a passion for exceptional guest service.
The predicted salary is between 25000 - 28000 £ per year.
As we grow across Europe, we're looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc'teryx we believe there's always a better way and that guides how we develop our teams, and our "Leave It Better" spirit shapes the way we work. Our Leads grow through hands-on learning, steady coaching and opportunities across stores, regions and teams. For our Store in Battersea we are hiring a passionate Lead (all genders) to lead a talented team of 8 Product Guides alongside the Store Management team. You bring energy and purpose to every part of the store-guest experience, product, people, and operations. Passionate about the outdoors, you live the lifestyle and share it authentically. You lead with care, push for bold goals, and celebrate progress. Together, we leave it better.
As an Arc'teryx Lead, here's what you would be doing:
- Lead with Purpose: You embody the Arc'teryx Vision, Purpose, and Values - bringing leadership, awareness, and energy to every shift on the floor.
- Elevate the Guest Experience: You support the team in delivering world-class service by sharing product knowledge, coaching Product Guides, and leading from the floor five days a week.
- Drive the Business Forward: You help oversee all five pillars of the store - experience, product, community, operations, and people - while managing inventory, visual merchandising, and daily operations.
- Build Community & Connection: You share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in.
- Communicate & Collaborate: You keep the team aligned by sharing company updates, supporting store procedures, and partnering with leadership to meet goals.
- Operate with Excellence: You manage transactions, open and close the store, and use tools to track sales, labour, and budgets - keeping everything running smoothly.
Life in Our Stores: You'll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands-on, thoughtful and rooted in connection to the outdoors and community.
Qualifications:
- Leadership Experience: You bring 1+ years of leadership and retail experience, with a natural ability to coach, motivate, and unlock potential in others.
- Guest-Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
- Operational Excellence: Strong organisational, time management, and problem-solving skills, with the ability to manage inventory, scheduling, and team performance.
- Language Skills: Fluency in both the local language (e.g., German) and English is essential.
- Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.
Details:
- Hours: Part Time | 24-32 Hours
- Compensation: Salaried | Base + bonus
Growth At Arc'teryx: Growth happens through practice, feedback and the support of a wider community at Arc'teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.
What We Value In Our Teams: Our stores bring together teammates from a range of cultures, languages and backgrounds, and this mix shapes how we learn from one another and how we serve our guests.
How We Hire: We keep our hiring process straightforward and thoughtful, and we review each application with care and will reach out if your experience aligns with what we're looking for.
Perks & Benefits:
- LIVE IT: Time and space to connect with nature and pursue a purposeful life
- Scheduling Support: Predictable scheduling/ rota planning that supports team balance
- Arc' Adventure: An employee recognition program offering outdoor experiences
- Growth & Learning: Access to leadership training, skill-building workshops and career development programs
- Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing
- Gear Access: Generous employee purchase program + industry pro deals
- Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment
Benefits may vary by role and location.
Equal Opportunity: Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better: We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.
Lead (Retail Supervisor) - Part Time (M/F/D) employer: Dormont Manufacturing Co
At Arc'teryx, we pride ourselves on being an exceptional employer that fosters a vibrant work culture rooted in passion for the outdoors and community connection. Our Battersea store offers a supportive environment where you can grow through hands-on learning and leadership training, while enjoying benefits like predictable scheduling, generous employee discounts, and opportunities to engage in outdoor adventures. Join us in our mission to 'Leave It Better' as we create meaningful experiences for both our team and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lead (Retail Supervisor) - Part Time (M/F/D)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Dormont Manufacturing Co, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Lead (Retail Supervisor) - Part Time (M/F/D)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Dormont Manufacturing Co that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Dormont Manufacturing Co will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Dormont Manufacturing Co and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Dormont Manufacturing Co
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Dormont Manufacturing Co, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Dormont Manufacturing Co!
