At a Glance
- Tasks: Lead a passionate team, elevate guest experiences, and manage daily store operations.
- Company: Join Arc'teryx, a brand that values outdoor passion and community connection.
- Benefits: Enjoy competitive salary, employee perks, and access to leadership training.
- Other info: Flexible hours with opportunities for career growth and personal development.
- Why this job: Make a real impact in retail while connecting with nature and inspiring others.
- Qualifications: 1+ year of retail leadership experience and a guest-centric mindset.
The predicted salary is between 30000 - 40000 £ per year.
Opportunity
Arc'teryx is seeking a Lead (all genders) to manage a talented team of 8 Product Guides at our Battersea store. Guide the guest experience, product knowledge and daily operations while fostering a culture of outdoor passion and connection.
What You’ll Be Doing
- Lead with Purpose: Embody Arc'teryx Vision, Purpose and Values – bring leadership, awareness and energy to every shift.
- Elevate the Guest Experience: Deliver world‑class service by coaching Product Guides and leading from the floor five days a week.
- Drive the Business Forward: Oversee all five pillars of the store – experience, product, community, operations and people – while managing inventory, visual merchandising and daily operations.
- Build Community & Connection: Share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in.
- Communicate & Collaborate: Keep the team aligned with company updates, support store procedures and partner with leadership to meet goals.
- Operate with Excellence: Manage transactions, open and close the store and use tools to track sales, labor and budgets – keeping everything running smoothly.
Qualifications
- Leadership Experience: 1+ year of retail leadership; natural ability to coach, motivate and unlock potential in others.
- Guest‑Centric Mindset: Passion for delivering exceptional guest experiences and fostering brand loyalty.
- Operational Excellence: Strong organizational, time‑management and problem‑solving skills for inventory, scheduling and team performance.
- Language Skills: Fluency in both the local language and English is essential.
- Flexibility: Will work key retail periods and lift up to 30 lbs as needed.
Hours & Compensation
- Full‑time, 5 days a week.
- Salary – base + bonus.
Perks & Benefits
- Time and space to connect with nature and pursue a purposeful life.
- Predictable scheduling/rota planning that supports team balance.
- Employee recognition program offering outdoor experiences.
- Access to leadership training, skill‑building workshops and career development programs.
- Wellbeing resources supporting physical, mental and financial wellbeing.
- Generous employee purchase program + industry pro deals for gear.
- Access to product care guidance and repair services aligned with our ReBIRD commitment.
*Benefits may vary by role and location.
Lead (Retail Supervisor) - Full Time (M/F/D) employer: Dormont Manufacturing Co
Arc'teryx is an exceptional employer that prioritises a culture of outdoor passion and connection, making it an ideal workplace for those who value meaningful engagement with nature. Located in Battersea, our team enjoys predictable scheduling, comprehensive wellbeing resources, and access to leadership training, ensuring personal and professional growth. With a strong emphasis on employee recognition and a generous purchase programme, we empower our staff to thrive both in their careers and outdoor pursuits.
StudySmarter Expert Advice🤫
We think this is how you could land Lead (Retail Supervisor) - Full Time (M/F/D)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Lead (Retail Supervisor) - Full Time (M/F/D)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
