At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary with uncapped bonuses, 31 days holiday, and ongoing training.
- Other info: Enjoy a dynamic role with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
The predicted salary is between 27965 - 35765 £ per year.
Overview
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Lancaster)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (as a guide, our current Field team earn monthly bonuses from £200-£400)
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times can be between 8am–8pm
- 10 Prime Hours required (Monday to Friday prime hours are 4pm–8pm & Saturday prime hours are 9am–1pm)
Benefits:
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements:
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Field Collections Agent in Lancaster employer: Dormont Manufacturing Co
Orbit Credit Services is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal choice for those seeking a rewarding career as a Field Collections Agent. With a supportive work culture, comprehensive training programmes, and the potential for uncapped bonuses, employees can thrive both personally and professionally while enjoying the autonomy of working independently in their local communities. Located within a 90-minute radius of Lancaster, this role offers a unique opportunity to make a meaningful impact on customers' financial journeys while benefiting from generous holiday allowances and additional perks.
StudySmarter Expert Advice🤫
We think this is how you could land Field Collections Agent in Lancaster
✨Tip Number 1
Get to know the company! Research Orbit Credit Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play scenarios with friends or family to build your confidence in handling various situations and showing empathy.
✨Tip Number 3
Be ready to talk about flexibility! Since the role offers a flexible schedule, think about how you can manage your time effectively. Prepare examples of how you've successfully balanced work and personal commitments in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Orbit team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Field Collections Agent in Lancaster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the Field Collections Agent role. A bit of warmth and authenticity can go a long way.
Tailor Your Application:Make sure to tailor your application specifically for us at Orbit Credit Services. Highlight your relevant skills and experiences that match the job description, especially your ability to work independently and engage with customers face-to-face.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like handling accounts, discussing payment options, and using technology like an iPad for updates. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your People Skills
As this role involves face-to-face interactions, be prepared to discuss your experience in engaging with customers. Think of examples where you've shown empathy and provided solutions. Highlighting your ability to connect with people will show that you're a great fit for the team.
✨Demonstrate Flexibility and Independence
Since the job offers flexibility and autonomy, be ready to talk about how you manage your time and work independently. Share experiences where you've successfully organised your schedule or tackled challenges on your own. This will reassure them that you can thrive in a self-directed role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, training programmes, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
