At a Glance
- Tasks: Bring Tapestry’s iconic brands to life and deliver exceptional customer service.
- Company: Join a global house of brands that values inclusivity and personal growth.
- Benefits: Enjoy 28 days holiday, discounts, health plans, and career development opportunities.
- Other info: Be part of a collaborative team culture with diverse initiatives.
- Why this job: Make an impact while learning and growing in a dynamic retail environment.
- Qualifications: Two years retail experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Explore opportunities across Tapestry’s global house of brands where inclusivity drives personal and professional growth. Our global house offers the chance to make an impact, learn, and be part of a unique story.
Primary Purpose: Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals, and delivering exceptional customer service.
Responsibilities:
- Deliver a seamless, elevated customer experience by using brand training, tools, and resources to uphold exceptional service standards.
- Develop clienteling strategies and in-store event ideas; support and co-host activations that drive engagement and sales.
- Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities; attend brand events to deepen market knowledge.
- Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed; monitor trade results to ensure alignment with expectations.
- Identify growth opportunities by observing in-store activity, new activations, local events, and omni‑channel engagement strategies.
- Build strong relationships with department store management to improve brand visibility and customer loyalty.
- Execute visual merchandising guidelines, ensuring new season collections are prominently displayed and aligned with delivery schedules.
- Apply visual merchandising guidelines during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation.
- Collaborate with the Regional Visual Merchandising Manager and share regular visual updates.
- Manage product deliveries and replenishment; ensure back‑of‑house areas are clean, organised, and well‑maintained; escalate any operational concerns to the Senior Regional Brand Ambassador.
- Complete trade reports promptly, communicating key product insights and call‑outs clearly to the Senior Regional Brand Ambassador and Wholesale Sales team.
- Coordinate effective shopfloor coverage with the Senior Regional Brand Ambassador, ensuring optimal staffing levels to support business needs and the customer experience.
Qualifications:
- Minimum of two years’ experience in a retail environment with a proven track record of delivering results.
- Availability to work varied hours as required, including evenings, weekends, and bank holidays.
- Familiarity with department store operations, including customer service, merchandising, and sales strategies.
- Strong communication, organisational, and analytical skills.
- Knowledge of current industry trends and ability to apply insights to enhance business outcomes.
- Self‑motivated, proactive approach to business development.
- Collaborative team player passionate about contributing to a positive team culture and achieving shared goals.
Benefits:
- 28 days holiday.
- Multi‑brand discount up to 50% off Coach & Kate Spade New York.
- Health cash plan.
- Free 24/7 support for family building, fertility and menopause with Maven.
- Employee assistance program.
- Employer pension contribution.
- Gym and fitness product discount.
- 1 paid volunteering day per year with opportunities to volunteer on global projects.
- Learning & development and career progression opportunities.
- Equity, Inclusion & Diversity initiatives including employee resource groups & regional inclusion council.
Equal Opportunity & Employment Disclosure: Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Brand Ambassador - Kingston (FTC) employer: Dormont Manufacturing Co
Tapestry is an exceptional employer that champions inclusivity and personal growth, offering Brand Ambassadors in Kingston the opportunity to thrive within a dynamic retail environment. With a strong focus on employee development, competitive benefits including generous discounts, health support, and a commitment to equity and diversity, Tapestry fosters a collaborative culture where every team member can make a meaningful impact while enjoying a fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador - Kingston (FTC)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
