At a Glance
- Tasks: Provide technical support for production applications and ensure their reliability and stability.
- Company: Join a leading financial services firm with a focus on technology and innovation.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Flexible working arrangements and opportunities for career growth.
- Why this job: Make a real impact by solving critical issues in a dynamic tech landscape.
- Qualifications: 5+ years in technology with a customer-focused mindset and financial services knowledge.
The predicted salary is between 45000 - 55000 £ per year.
Core responsibilities
- Provide technical support for the production applications assigned (e.g. Kapiti/GMM/OFAC etc) and ensure application availability, reliability, integrity and stability.
- Take ownership of production issues and resolve them in a timely manner, ensuring appropriate methodology and procedure are adhered to.
- Liaise with the business users, technology groups and vendors to ensure production issues are resolved.
- Develop and maintain technical support documentation and production operations manual, including DR.
- Ensure change management methodology and procedures, compliance standards are adhered to when changes are introduced in the production environment.
- On-call after‑hours support on a rostered basis as required and where possible looking at remediating repeatable issues to reduce the overall cost to technology.
- Assist in capacity planning and management.
- Assist local and global project teams with development and deployment of new software releases.
- Ensure that appropriate DR/BCP facilities and procedures are defined, communicated, implemented and regularly validated.
- Identify and schedule regular maintenance required for optimum system operation.
- Proactively manage issues list (ServiceNOW) to ensure that system requests/incidents are handled appropriately.
- Identify and define opportunities that will improve the supportability, reliability and/or cost of current systems.
Projects – additional responsibilities
- Ensure transition of project to support is managed efficiently and effectively with proper handover, documentation and training.
- Promote the development and reuse of knowledge within and across the application set.
- Vendor management, including raising and escalation of issues, negotiations of enhancements, receipt and verification of new releases.
- Work with Service Desk to ensure service reporting and monitoring, including keeping key matrix on outages, resolution times, recurring problems etc.
- Conduct regular meetings to review service delivery and application support issues with customers.
- Provide professional and ethical behaviour in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.
- Ensure all personal training records are maintained and kept up to date.
- Excellent communication and interpersonal skills, both oral and written, including the ability to communicate with non‑technical customers at all levels of the organisation and to understand their business priorities.
- Responsible for continuing own professional development.
- Work flexibly and supportively with colleagues both within own Technology Group and outside to ensure that the function overall operates in a smooth manner.
Qualifications
- 5 years+ of experience in Technology.
- Customer focused experience.
- Highly experienced technology professional and preferably with strong specialised understanding of the financial services industry.
- Kapiti and AS/400 detailed knowledge.
Eligibility
- You must have UK citizenship or UK working rights.
Kapiti/Equation Support Analyst employer: Dormont Manufacturing Co
As a Kapiti/Equation Support Analyst, you will thrive in a dynamic work environment that prioritises collaboration and innovation. Our company offers comprehensive training and development opportunities, ensuring you can grow your skills while contributing to the stability and reliability of critical financial applications. With a strong commitment to employee well-being and a culture that values open communication, we provide an excellent platform for meaningful and rewarding employment in the heart of the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Kapiti/Equation Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Kapiti/Equation Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
