At a Glance
- Tasks: Provide Tier-1 IT support and ensure smooth onboarding for new hires.
- Company: Join Legora, a pioneering legal tech company redefining how legal work is done.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with 24/7 global coverage and excellent career advancement opportunities.
- Why this job: Be part of a team that empowers legal professionals with innovative technology.
- Qualifications: 3+ years in IT support and a passion for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Legora is on a mission: to redefine how legal work gets done. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries.
About The Team
The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT’s front door at Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms.
What You’ll Be Doing
- Own Tier-1 IT support across the global helpdesk: tickets, SLAs, escalation paths.
- Run new-hire provisioning end-to-end and execute offboarding logistics on behalf of the End-user Devices & Facilities team.
- Pattern-spot recurring issues at Tier 1 and funnel root causes up to Tier 2.
- Be part of a team providing global 24/7 coverage, anchored in your location — off-hours support for users in other regions, and the after-hours incident escalation path.
- Administer macOS endpoints day-to-day and operate the access provisioning toolkit.
Who You Are
- 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work.
- A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom.
- Calm and clear under pressure, especially when an outage or after-hours incident lands on your desk.
- Detailed service orientation — you genuinely care about employees being unblocked, and you’re patient and clear when explaining things to non-technical colleagues.
- Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time.
Optional Experiences
- Hands-on macOS administration at scale (MDM, configuration profiles, security baselines).
- Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy).
- Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1.
- Identity and access fundamentals — access reviews and zero-trust patterns.
- Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike.
- Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada.
Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.
IT Support Specialist - London employer: Dormont Manufacturing Co
Legora is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to redefine legal tech alongside leading professionals. With a commitment to diversity and inclusion, we offer robust growth opportunities and a supportive environment where every team member can thrive. Located in London, our IT Support Specialist role provides the chance to be part of a dynamic team dedicated to delivering top-notch support and driving meaningful change in the legal industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
