Seasonal Merchandising Service Associate - Weekends Preferred in Inverness

Key Responsibilities

• Customer Service
• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers when the opportunity arises, understanding their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• In-stock
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment per reset and/or project instructions and processes.
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location.
• Merchandise to plantogram, price, color block and place plants as they arrive.
• Fills plant racks onto plant tables per plantogram to grand opening ready standards.
• Clean and Safe Stores
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one’s regular job duties.
• Operates store equipment as needed depending on one specific role and department.
• Additional Responsibilities
• Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated.
• Audit and update pricing labels inside and outside the store to ensure accuracy.
• Follow state-specific guidelines on price changes.

Required Qualifications

• High school diploma or GED.
• General Studies or equivalent years of experience in lieu of education requirement, if applicable.

Preferred Qualifications

• 6 Months of Lowe’s sales floor experience.
• 6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays.
• 3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment.