At a Glance
- Tasks: Assist institutional clients with trading platforms and resolve trade-related queries.
- Company: Join Interactive Brokers, a leading online broker with a global presence.
- Benefits: Enjoy career development, competitive salary, hybrid work, and daily company-paid lunches.
- Other info: Dynamic team culture with opportunities for professional growth and mentoring.
- Why this job: Make an impact by building lasting relationships with clients in the financial sector.
- Qualifications: Bilingual in English and Italian, with a passion for finance and technology.
The predicted salary is between 30000 - 40000 £ per year.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.” We are looking for an enthusiastic self‑starter with outstanding communication and problem‑solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors, and brokers) via telephone, ticket, and live chat. Being bilingual in English and Italian is preferred.
We pride ourselves on building and maintaining long‑term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade‑related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus. At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.
Key Responsibilities- First point of contact for client queries, including but not limited to:
- Assistance with multiple trading platforms (desktop, mobile, browser)
- Resolution of trade‑related queries (order entry, trade execution)
- Communication and escalation of high‑level issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks including client training, general market research and development
- Strong knowledge of listed Equities, Options, Futures, and FX.
- Analytical problem‑solver with a passion for technology and financial markets.
- Prior experience in international settlements or clearing operations is a plus.
- Bilingual (English and Italian speaking).
- University degree or higher.
- At least 1‑2 years experience, preferably in a client‑facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
20 Fenchurch Street, London, EC3M 3BY 8 am – 5 pm, Monday – Friday
Benefits- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Hybrid working model
- Above statutory annual leave, increasing with service
- Daily company‑paid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
Institutional Client Services Associate (Italian Speaking) employer: Dormont Manufacturing Co
Interactive Brokers is an exceptional employer, offering a dynamic work environment in the heart of London where employees are encouraged to thrive through comprehensive training and professional development opportunities. With a strong focus on client relationships and a supportive culture, team members enjoy a range of benefits including performance-based bonuses, hybrid working options, and daily company-paid lunches, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Institutional Client Services Associate (Italian Speaking)
✨Tap into Campus Networks
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✨Get Certified
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We think you need these skills to ace Institutional Client Services Associate (Italian Speaking)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dormont Manufacturing Co.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dormont Manufacturing Co's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Dormont Manufacturing Co will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dormont Manufacturing Co employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
