At a Glance
- Tasks: Support onboarding and training for healthcare customers using innovative tech.
- Company: Dynamic healthcare tech company based in London with a focus on collaboration.
- Benefits: Equity from day one, personal development budget, wellness days, and hybrid work.
- Other info: Join a diverse team and thrive in a culture of opportunity and inclusion.
- Why this job: Make a real impact in healthcare while growing your skills in a fast-paced environment.
- Qualifications: Experience in implementation or customer success, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a proactive, collaborative Implementation Specialist to support the onboarding, training, and deployment of Heidi for our enterprise healthcare customers. Based in our London office, you’ll work closely with our Enterprise Customer Success Managers to deliver large‑scale implementations of Heidi. Combining strong project delivery skills with clinical empathy and deep product understanding, you’ll create high‑impact onboarding experiences that ensure every clinician and supporting organisation is set up to realise value from day one.
What you’ll do:
- Implementation & Onboarding: Deliver smooth onboarding and implementation of Heidi across mid‑market and enterprise customers. Run engaging training sessions for clinicians and operational staff. Create and refine materials to ensure an intuitive and rewarding experience. Assess clinician goals and workflows to design tailored onboarding and “Aha moment” workshops that drive engagement and adoption. Partner closely with Customer Success Managers to coordinate rollout plans, milestones, deliverables and alignment with key stakeholders.
- Clinical Enablement & Support: Become a clinical and Heidi subject‑matter expert to confidently guide clinicians through features and translate them into practical, real‑world benefits. Provide real‑time support during go‑lives and early usage. Translate clinical workflows into bespoke practical training that helps clinicians embed Heidi effectively into their unique setting.
- Adoption & Continuous Improvement: Monitor activation and usage metrics, identify risks early, and collaborate to remove blockers. Gather and analyse user feedback to refine onboarding and improve adoption playbooks. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes. Develop scalable tools, playbooks, and best practices to ensure consistent, high‑quality delivery.
What we look for:
- You’ve worked in implementation, onboarding, customer success, or clinical operations, ideally in healthcare technology.
- You’re a great communicator who can build trust with clinicians, administrators, and cross‑functional teams alike.
- You’re organised and skilled at juggling multiple complex projects without dropping the details that matter.
- You’re naturally curious, love solving problems, and use data to guide decisions and improve outcomes.
- You’ve got a bias for action – you’re adaptable, and comfortable getting stuck in to solve challenges as they arise.
- You bring deep empathy and curiosity to your work, always focused on making life easier for clinicians and better for patients.
- You’re excited by change, thrive in fast‑moving environments, and love learning as you go.
- Most of all, you want to build something meaningful and grow alongside a team that’s doing the same.
Bonus: Experience in healthcare, AI, or LLMs is a plus but not required. Attitude is more important than experience, so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you.
Benefits:
- Real product momentum. Equity from day one.
- Unmatched impact – play a pivotal role in shaping the playbook for scaling customer success at a critical growth moment while working on a product that delivers tangible value to clinicians and patients every day.
- Work alongside world‑class talent – learn from some of the best engineers and creatives, joining a diverse team.
- Growth and balance – enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge.
- Flexibility that works – a hybrid environment, with at least 3 days in the office.
Heidi’s commitment to Diversity, Equity and Inclusion: Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and are proud to welcome all applicants as we’re committed to promoting a culture of opportunity for all.
Implementation Specialist employer: Dormont Manufacturing Co
Heidi is an exceptional employer, offering a dynamic work environment in London where you can make a real impact in the healthcare sector. With a strong focus on employee growth, we provide a £500 personal development budget, dedicated wellness days, and a hybrid working model that promotes work-life balance. Join a diverse team of world-class talent and contribute to meaningful projects that enhance the lives of clinicians and patients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact users. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experiences and skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Implementation Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Implementation Specialist role. Highlight your experience in onboarding and customer success, especially in healthcare tech, to show us you’re the right fit!
Show Off Your Communication Skills:We want to see how you can build trust with clinicians and teams. Use your application to demonstrate your communication style and how you've successfully engaged with diverse stakeholders in the past.
Highlight Your Problem-Solving Abilities:Share examples of how you've tackled challenges in previous roles. We love candidates who are naturally curious and can adapt to fast-paced environments, so let us know how you’ve used data to improve outcomes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Product Inside Out
As an Implementation Specialist, you need to be a subject-matter expert on Heidi. Familiarise yourself with its features and benefits, and think about how they translate into real-world applications for clinicians. This will help you answer questions confidently and demonstrate your understanding of the product.
✨Showcase Your Communication Skills
Since you'll be working closely with clinicians and cross-functional teams, it's crucial to highlight your communication skills during the interview. Prepare examples of how you've successfully built trust and collaborated with others in previous roles. This will show that you're not just a great communicator but also a team player.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and adaptability. Think of specific situations where you've had to juggle multiple projects or overcome challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Empathy and Curiosity
The role requires a deep sense of empathy towards clinicians and patients. Be ready to discuss how you've approached similar situations in the past, focusing on your curiosity and desire to make life easier for others. This will resonate well with the company's values and show that you're a good cultural fit.
