At a Glance
- Tasks: Assist in commercial control and reporting for housing properties.
- Company: Join a national company with a commitment to making a positive difference.
- Benefits: Enjoy 25 days leave, fun events, and discounts on groceries and holidays.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a team delivering top-notch customer service and commercial acumen.
- Qualifications: Experience in a commercial environment and strong customer service skills required.
The predicted salary is between 35105 - 35105 £ per year.
- Annual salary: up to £35,105.00
- Commercial Assistant
- Ilford
- Full Time, Permanent
Salary up to £35,105 per annum.
“A desire to make a positive difference wherever we operate has always been at the heart of our business.
It was 30 years ago when we were a small maintenance contractor with a single van, and it still is now we are a truly national company”.
About the Role
Part of a local team assisting Commercial & General Manager with commercial control & reporting on high standard Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards.
- Ensuring accuracy of work order pricing by the review and quality checking of work orders, including sub-contractor data submissions, enabling the progression of completed jobs to invoicing stage so cash collection targets can be maximised and unbilled work minimised.
- Liaison with sub-contractors to resolve any queries or disputes with completion and report any discrepancies or trends in pricing to Commercial Manager to ensure codes claimed are correct, within the job specification and that all costs can be recovered and will not cause any issue or delay to payment.
- Monitor overheads & cost control of the contract, including vehicles, equipment, tools, stock and petty cash.
- Provide coding advice to Planning Team when required to ensure jobs are raised or varied correctly.
- Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed
- standard operating / contractual procedures and targets.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety
- requirements, and keep all supplied company assets in a good condition in line with the company policies.
- Provide assistance with any other tasks that may arise commercially.
- Attend informal and formal company & client meetings and training sessions as required.
- Role Criteria
- Experience in a commercial environment
- Experience within Social Housing Sector.
- Experience of working to deadlines in busy office environment
- IT Literate
- Good time management, planning & organisational skills.
- Good on computerised systems.
- Good written, verbal, questioning & interpersonal skills.
- Strong customer experience ethos.
Benefits we can offer you.
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Apply below or to discuss your application further; contact
Laura Bourne ( )
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
This is to ensure we are committed to improving social mobility.
We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
These questions are optional and will not impact your ability to apply.
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Commercial Assistant in Ilford employer: Dormont Manufacturing Co
Dormont Manufacturing Co is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides extensive training opportunities and a comprehensive benefits package, all while supporting a flexible hybrid work model that enhances work-life balance. Join us in shaping the future of lottery solutions in a role that promises meaningful impact and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Assistant in Ilford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Assistant in Ilford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
