Hybrid Reinsurance Claims Specialist – Kuala Lumpur

We are seeking a talented individual to join our Reinsurance Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team’s arrangement.

The role involves end-to-end handling of reinsurance claims across major lines, ensuring timely, accurate and compliant claim adjudication and settlement. You will work closely with internal teams, cedants and market stakeholders to facilitate fair outcomes and continuous process improvements.

We will count on you to:

• Register, process and adjudicate reinsurance claims within agreed turnaround times.
• Verify claim documentation, evaluate eligibility, determine coverage parameters and calculate claim settlements for reinsurance contracts (non-motor and other applicable lines).
• Assist in determination of claim liabilities, values and service provider fees, set reserves within delegated authority and company/legal standards.
• Ensure computed settlements and insurer reimbursements are accurate and supported.
• Monitor outstanding claims and information gaps.
• Proactively follow up with reinsurers, cedants and service providers to drive timely resolution.
• Prepare and maintain claims statistics and management reports (monthly and ad hoc), update documentation and process records.
• Identify recurring issues or process inefficiencies and propose/implement practical solutions.
• Negotiate claim settlements and manage dispute resolution where required, protecting the interests of the cedant and the firm.
• Interact professionally with stakeholders across the business and external market to ensure smooth execution of claims processes.

What you need to have:

• Minimum 3 years’ experience handling reinsurance claims in a market/cedant/insurer environment, with demonstrable reinsurance claims exposure.
• Strong communication and interpersonal skills, with the ability to work effectively across multicultural teams.
• Process-driven, with robust compliance awareness and excellent documentation discipline.
• Proven negotiation and dispute-resolution experience in claims contexts.
• Proficient in MS Office (Word, PowerPoint, Excel) and comfortable using claims systems and analytical tools.
• Demonstrated ability to coach and mentor junior colleagues, and to lead small projects or process-improvement initiatives.

What makes you stand out:

• Exposure to complex reinsurance claims across multiple lines.
• A collaborative, hybrid working environment based in Kuala Lumpur with opportunities for professional development.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.