2nd Line Engineer
Location: Huntingdon, Cambridgeshire
Clearance Level: High – DV
2nd Line engineers provide a crucial role in core services, conducting fault rectification of incidents and supporting problem management, CSI, and CR work. Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilised with a large number of active users and operate at varying security levels.
2nd line engineers are responsible for advanced troubleshooting and liaising with customers to ensure all issues are dealt with within the SLA and KPI set down by the customer.
Your role and primary responsibilities
- Provide second line technical support.
- Manage and maintain servers and virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
- Update and certify the network.
- Provide expert‑level support to end‑users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
- Implement security best practices and respond to security incidents to protect the infrastructure.
- Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.
Qualifications
- SD+ ticket resolutions – utilising technical expertise to ensure incidents are dealt with in a timely manner, meeting KPI/SLA.
- Maintenance – responsible for completing and recording periodic maintenance of the system using Periodic Preventative Maintenance (PPM).
- Patching – utilisation of WSUS and SCCM to patch all domains that Leidos is responsible for, including Microsoft and security updates to respond to vulnerabilities.
- Documentation – maintain and create documentation of system configuration changes and record work in SD+ accurately.
- Resource movement – assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UADs.
- Participation in projects – engage in infrastructure‑related projects and CRs, contributing to implementation build and testing phases.
Preferred Qualifications
- Communications – verbal and written, including technical documentation.
- Adaptability and flexibility – able to change focus under changing situations.
- Technical expertise – ability to troubleshoot and fault‑rectify a variety of issues.
- Attention to detail – including written work and everyday tasks.
- Customer service excellence.
- Teamwork – build effective internal and external relationships.
Benefits
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays, cycle‑to‑work scheme)
- Flexi‐Time
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.
