HR Change Manager

Who are we? Howden is a collective — a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The HR Change Manager will play a key role in ensuring that people impacting projects and initiatives deliver the objectives set out and maximise colleague adoption. They will have the ability to anticipate reactions to the changes and minimize resistant behaviours from colleagues and stakeholders who are impacted by the changes. This role will focus on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems, technology, job changes, organisational structures and more.

Key Accountabilities

• Support to develop change management strategies and plans to maximise end user adoption.
• Create actionable deliverables for the core change management plans; communication, engagement, training, resistance and sustainment.
• Integrate key change management activities into the wider project plan.
• Enable the design, development, delivery and management of key communications and training.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support, engage and coach leaders to drive change adoption at pace.
• Define and measure success metrics and monitor change progress.
• Capture lessons learnt to support the continuous improvement of project delivery, benefits realisation and change outcomes.

Skills & Experience

• A solid understanding of the process and how people transition through change.
• Experience with and knowledge of change management principles, methodologies, and tools.
• Exceptional communication skills, both written and verbal.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong stakeholder relationships.
• Ability to influence others and move toward a common vision or goal.
• Ability to operate and work effectively in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Organised with a natural inclination for planning strategy and tactics.
• Problem solving and root‑cause identification skills.
• Ability to work effectively at all levels of an organisation.
• Must be a team player and able to work collaboratively with and through others.
• Acute business acumen and understanding of organisational issues and challenges.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• A background in change management, or leading technology transformation program; experience with Workday implementation is desirable.
• Accuracy and attention to detail under a busy workload.
• Self‑motivated and proactive, with an ability to work independently where required.
• Enthusiastic and committed to learn, with a passion for project management.
• Excellent organisational and time management skills.
• Fluency in Microsoft Excel, PowerPoint and Word.

This role operates a hybrid working pattern of 2 days a week in the office and has travel linked to the role. Interviews for this role will commence before the end date of this advert.

What do we offer in return?

Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.