Hotel Manager

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

Responsibilities

• Formulation and implementation of strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
• Execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives.
• Formulation and implementation of the hotel’s involvement in the local community together with the DOCME and DOC.
• Development of lower and middle management executives through coaching, mentoring and general communications.
• Use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
• Work with the Director of Residences, to ensure the partnership between MOLON and OHP is being maximised and that colleagues are engaged and integrated.
• Keep abreast of newest trends and innovations in the marketplace and be aware of competitors.

Qualifications

• Previous experience as a Hotel Manager in a Luxury Environment.
• Excellent verbal and written communication skills.
• Ability to work well under pressure in a fast-paced environment.
• Highly responsible and reliable with the ability to build relationships internally and externally with colleagues and key stakeholders.

Benefits & Commitment

• Learning & Development – unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay – enjoy complimentary nights and additional attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – a variety of health benefits and wellness programmes offered to all colleagues, globally.
• Retirement Plans – different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• Special MO discounted rate at AnytimeFitness gyms across the world (£30 per month or £300 per annum).
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Colleague Experience – stay in-house with breakfast included upon completed probation.
• Friends & Family hotel rate and spa discount.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Season ticket loan & cycle to work scheme.
• £750 recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• Subsidised podiatry sessions with our incredible Bastien pedicurists.
• Free Life Assurance benefits whilst in service.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Social, wellbeing, charity, and sporting events throughout the year.

Sustainability at Mandarin Oriental Hyde Park, London

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK

All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.