At a Glance
- Tasks: Assist customers with orders, upsell products, and build lasting relationships.
- Company: Join NAPA Auto Parts, a trusted leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Dynamic work environment with opportunities for training and personal growth.
- Why this job: Be part of a global brand and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base. Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Honiton employer: Dormont Manufacturing Co
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive discounts and a supportive culture that prioritises health and wellbeing. Joining our team as a Parts Advisor means being part of a dedicated group that values customer relationships and teamwork, all while contributing to the success of a market leader in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Honiton
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Honiton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Parts Advisor role. Highlight any customer service experience and your ability to upsell, as these are key for us at NAPA Auto Parts.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the automotive industry and how you can help us maintain and expand our customer base. Keep it friendly and professional!
Showcase Your Communication Skills:Since you'll be dealing with customers regularly, it's important to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to show a bit of personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Parts
Familiarise yourself with the products NAPA Auto Parts offers. Understand the difference between OEM and aftermarket parts, and be ready to discuss how you can help customers find the right solutions for their needs.
✨Show Your Communication Skills
Practice your communication skills before the interview. Be prepared to demonstrate how you would handle customer inquiries and upselling situations. Use clear, concise language and show enthusiasm in your responses.
✨Build Rapport
Think about ways to build long-term relationships with customers. Prepare examples of how you've successfully engaged with clients in the past, and be ready to share your strategies for maintaining customer loyalty.
✨Be Proactive and Organised
Highlight your organisational skills and ability to work towards deadlines. Share specific examples of how you've managed multiple tasks efficiently in previous roles, showing that you can handle the fast-paced environment at NAPA.
