At a Glance
- Tasks: Engage with customers, take orders, and promote offers to drive sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive parts with a global presence.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Other info: Be part of a dynamic team with opportunities for bespoke training and growth.
- Why this job: Build relationships while helping customers keep their vehicles running smoothly.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base. Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Automotive Parts Advisor - Build Relationships & Drive Sales in Honiton employer: Dormont Manufacturing Co
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive and build meaningful relationships with customers. With a strong focus on employee growth through bespoke training and career progression opportunities, alongside exclusive discounts and a supportive benefits package, NAPA fosters a culture of excellence and teamwork. Join us in a role that not only drives sales but also contributes to the success of independent garages and automotive enthusiasts across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Parts Advisor - Build Relationships & Drive Sales in Honiton
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Be ready to talk about how your skills align with the role of Parts Advisor. Highlight your customer service experience and any sales achievements to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NAPA team and ready to drive sales!
We think you need these skills to ace Automotive Parts Advisor - Build Relationships & Drive Sales in Honiton
Some tips for your application 🫡
Show Your Passion for Automotive:When writing your application, let your love for cars and the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers keep their vehicles in top shape.
Highlight Your Communication Skills:Since you'll be chatting with customers over the phone and in person, make sure to showcase your excellent communication skills in your application. We’re looking for someone who can connect with people and build relationships effortlessly.
Be Proactive in Your Approach:Demonstrate your proactive nature by mentioning any past experiences where you took the initiative to upsell or promote products. We love candidates who can think on their feet and drive sales!
Tailor Your Application:Make sure to customise your application to fit the role of Parts Advisor. Use keywords from the job description and show us how your skills and experiences align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Products
Familiarise yourself with the range of automotive parts and tools that NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and expertise, making you a more attractive candidate.
✨Build Rapport
Practice how to build relationships during the interview. Think of examples where you've successfully connected with customers in the past. This role is all about maintaining and expanding the customer base, so demonstrating your ability to engage with people is key.
✨Show Your Sales Skills
Prepare to discuss your experience with upselling and promoting products. Have specific examples ready that highlight your success in increasing sales or customer awareness, as this will directly relate to the responsibilities of the Parts Advisor role.
✨Demonstrate Empathy
Think about how you can show empathy towards customers during the interview. Share stories where you’ve gone above and beyond to meet a customer's needs. This will illustrate your understanding of the importance of customer service in building long-term relationships.
