At a Glance
- Tasks: Answer calls, welcome visitors, and provide admin support in a dynamic environment.
- Company: Join Capita, part of an exciting £1 billion Royal Navy transformation project.
- Benefits: Enjoy a competitive salary, flexible benefits, and access to onsite gym and pool.
- Other info: Flexible hours with a supportive and inclusive work culture.
- Why this job: Be part of a collaborative team making a real impact on military education.
- Qualifications: Previous admin experience, great communication skills, and a team player attitude.
The predicted salary is between 26000 - 26000 £ per year.
Part‑time role, 20 hours a week Monday to Friday (4 hours a day). Working 20 hours a week, 4 hours per day on a 2‑week rota basis: Week 1 – 8am‑12pm, Week 2 – 2pm‑6pm. Eligible for UK Security Clearance at SC level. Location: Faslane, Helensburgh. Contract type: Permanent. Time type: Part time.
Responsibilities
- Ensuring all calls are answered in a professional and timely manner and redirected as appropriate.
- Welcoming visitors on site and signposting as necessary to the relevant department.
- Receiving, sorting and dispatching mail and acting on deliveries.
- Ensuring building security is maintained/adhered to at all times and recording and logging all visitors appropriately on entry and exit.
- Updating the digital welcoming screen daily with course arrival information and welcoming messages.
- Ensuring all relevant Ministry of Defence (MOD) databases are kept updated.
- Providing administrative support to the training course teams.
Qualifications (Essential)
- Previous front of house, receptionist or administrative experience.
- Team player with initiative to work independently.
- Excellent communication skills both verbal and written.
- Confident ability to engage with customers and other teams.
- Good administrative skills.
- Knowledge of MS Office and openness to learn different IT applications.
- Ability to work shift pattern and weekends.
Benefits
- A salary of £26,000 pro rata.
- Flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks.
- Access to onsite gym, swimming pool, and ski slope.
- Onsite secure parking.
- Catering facilities and shops accessible.
- Joining a great team as part of a large and exciting project within the Royal Navy.
About the Company
Selborne is a £1 billion, 12-year transformation of Royal Navy training, led by Capita and a powerhouse consortium known as Team Fisher— including Raytheon UK, Fujitsu, and the University of Lincoln. It modernises military education with cutting‑edge technology and a collaborative “one team” approach.
Equal Opportunities
Capita is committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal‑opportunity and Disability Confident employer. If you need adjustments during the recruitment process, please email reasonableadjustments@capita.com or call 07784 237318. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Front Desk Administrator in Helensburgh employer: Dormont Manufacturing Co
Capita offers an exceptional working environment for the Front Desk Administrator role at Faslane, Helensburgh, with a commitment to employee well-being and professional growth. Enjoy flexible benefits, access to onsite facilities like a gym and swimming pool, and the opportunity to be part of a transformative project within the Royal Navy. Join a diverse team that values inclusivity and provides a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Administrator in Helensburgh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dormont Manufacturing Co and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dormont Manufacturing Co and let us see your personality shine through!
We think you need these skills to ace Front Desk Administrator in Helensburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dormont Manufacturing Co.
Get Familiar with Our Brand:Before applying, take some time to learn about Dormont Manufacturing Co and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dormont Manufacturing Co.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dormont Manufacturing Co will surely appreciate.
