At a Glance
- Tasks: Manage service contracts, coordinate engineers, and handle client inquiries.
- Company: Join a supportive team at Rehlko in Heanor, Derbyshire.
- Benefits: Enjoy 25 days holiday, private healthcare, and a strong support network.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Be part of an exciting environment with opportunities for growth and development.
- Qualifications: Experience in coordination is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Service Coordinator to work in our head office, in Heanor, Derbyshire. This is a superb opportunity for a Service Coordinator to join the business. The business is looking for a driven and motivated Coordinator to support the team through these exciting times.
The Role
- Efficiently manage our service contracts and coordinate our engineers.
- Handle both internal and external inquiries related to service package.
- Create and control orders and administrate the subsequent works.
- Provide essential assistance in logistical planning and product delivery.
- Provide quotes to clients as required, with support from technical team.
- Access and manage client web portals.
- Working on the company’s bespoke programmes (Training Provided).
The Person
- Prior experience in coordination or a similar role is advantageous.
- Confident with communicating via telephone, face‑to‑face and email.
- Competent in using a computer for work.
- Experience working in a fast‑paced environment.
- Resilient and tenacious in approach to work.
- The capability to deal with a variety of customers from different industries.
What we can offer you
- 25 Days holiday plus bank holidays
- Private healthcare
- Superb support network from the Line Manager and Supervisor
- Death in Service
- Outstanding employee assistance programme
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities without regard to any characteristic protected by national, state, local, or other applicable laws.
Service Coordinator in Heanor employer: Dormont Manufacturing Co
Rehlko is an exceptional employer located in Heanor, Derbyshire, offering a supportive work culture that prioritises employee well-being and growth. With benefits such as 25 days of holiday, private healthcare, and a robust employee assistance programme, we ensure our Service Coordinators thrive in a dynamic environment while receiving comprehensive training and support from experienced managers. Join us to be part of a diverse team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Heanor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Heanor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
