At a Glance
- Tasks: Lead the onboarding and training of healthcare tech for enterprise clients.
- Company: Dynamic healthcare technology company based in London.
- Benefits: Equity from day one, personal development budget, and wellness days.
- Other info: Join a diverse team and thrive in a fast-paced environment.
- Why this job: Make a real impact on healthcare while growing your career.
- Qualifications: Experience in implementation or customer success, strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for a proactive, collaborative Implementation Specialist to support the onboarding, training, and deployment of Heidi for our enterprise healthcare customers. Based in our London office, you’ll work closely with our Enterprise Customer Success Managers to deliver large‑scale implementations of Heidi. Combining strong project delivery skills with clinical empathy and deep product understanding, you’ll create high‑impact onboarding experiences that ensure every clinician and supporting organisation is set up to realise value from day one.
What you’ll do:
- Implementation & Onboarding: Deliver smooth onboarding and implementation of Heidi across mid‑market and enterprise customers. Run engaging training sessions for clinicians and operational staff. Create and refine materials to ensure an intuitive and rewarding experience. Assess clinician goals and workflows to design tailored onboarding and “Aha moment” workshops that drive engagement and adoption. Partner closely with Customer Success Managers to coordinate rollout plans, milestones, deliverables and alignment with key stakeholders.
- Clinical Enablement & Support: Become a clinical and Heidi subject‑matter expert to confidently guide clinicians through features and translate them into practical, real‑world benefits. Provide real‑time support during go‑lives and early usage. Translate clinical workflows into bespoke practical training that helps clinicians embed Heidi effectively into their unique setting.
- Adoption & Continuous Improvement: Monitor activation and usage metrics, identify risks early, and collaborate to remove blockers. Gather and analyse user feedback to refine onboarding and improve adoption playbooks. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes. Develop scalable tools, playbooks, and best practices to ensure consistent, high‑quality delivery.
What we look for:
- You’ve worked in implementation, onboarding, customer success, or clinical operations, ideally in healthcare technology.
- You’re a great communicator who can build trust with clinicians, administrators, and cross‑functional teams alike.
- You’re organised and skilled at juggling multiple complex projects without dropping the details that matter.
- You’re naturally curious, love solving problems, and use data to guide decisions and improve outcomes.
- You’ve got a bias for action – you’re adaptable, and comfortable getting stuck in to solve challenges as they arise.
- You bring deep empathy and curiosity to your work, always focused on making life easier for clinicians and better for patients.
- You’re excited by change, thrive in fast‑moving environments, and love learning as you go.
- Most of all, you want to build something meaningful and grow alongside a team that’s doing the same.
Bonus: Experience in healthcare, AI, or LLMs is a plus but not required. Attitude is more important than experience, so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you.
Benefits:
- Real product momentum. Equity from day one.
- Unmatched impact – play a pivotal role in shaping the playbook for scaling customer success at a critical growth moment while working on a product that delivers tangible value to clinicians and patients every day.
- Work alongside world‑class talent – learn from some of the best engineers and creatives, joining a diverse team.
- Growth and balance – enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge.
- Flexibility that works – a hybrid environment, with at least 3 days in the office.
Heidi’s commitment to Diversity, Equity and Inclusion: Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and are proud to welcome all applicants as we’re committed to promoting a culture of opportunity for all.
Healthcare Implementation Lead - Enterprise Onboarding employer: Dormont Manufacturing Co
Heidi is an exceptional employer, offering a dynamic work environment in London where you can make a real impact in the healthcare sector. With a strong focus on employee growth, we provide a £500 personal development budget, dedicated wellness days, and a hybrid working model that promotes work-life balance. Join a diverse team of world-class talent and contribute to meaningful projects that enhance the lives of clinicians and patients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Implementation Lead - Enterprise Onboarding
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to implementation and onboarding. Think about how your past experiences align with the role of an Implementation Specialist and be ready to share specific examples.
✨Tip Number 3
Show your enthusiasm for the product! Research Heidi and understand its features and benefits. Being able to discuss how it can improve clinician workflows will impress interviewers and show your commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Healthcare Implementation Lead - Enterprise Onboarding
Some tips for your application 🫡
Show Your Passion for Healthcare:When you're writing your application, let your enthusiasm for healthcare technology shine through. We want to see that you genuinely care about making a difference in the lives of clinicians and patients. Share any relevant experiences or projects that highlight your commitment to this field.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, especially in areas like implementation and customer success.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key achievements and skills effectively. This will help us quickly understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Heidi and its features. Familiarise yourself with how it benefits clinicians and healthcare organisations. This will help you confidently discuss how you can support onboarding and training during the interview.
✨Showcase Your Communication Skills
As an Implementation Specialist, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully built trust and collaborated with teams in the past. Highlight your ability to translate complex information into practical benefits for clinicians.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenges in implementation or customer success. Be ready to share how you identified risks, removed blockers, and improved processes. This will show your proactive attitude and adaptability, which are key for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your approach to real-world situations, like designing tailored onboarding experiences or handling clinician feedback. Practice articulating your thought process and how you would apply your skills to ensure a smooth implementation of Heidi.
