At a Glance
- Tasks: Lead initiatives to enhance buyer engagement and improve their overall experience.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops.
- Benefits: Inclusive workplace, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team that values authenticity and bold ideas.
- Why this job: Make a real impact by connecting communities and creating economic opportunities.
- Qualifications: Experience in buyer engagement strategies and strong analytical skills.
The predicted salary is between 80000 - 100000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
- Identifying mechanics to drive enthusiast buyer health
- Working with Analytics to track Buyer Health and understand most impactful levers
- Working with CRM and Buyer Success teams to drive enthusiast engagement throughout the funnel and across owned channels
- Improving end to end experience for our buyers and Buyer CSAT drivers
- Understanding drivers of CSAT issues and building plans to address them
- Collaborating with APAC team on improving CBT import experience and associated CSAT
- Review and propose ways to improve retail standards for buyers (segmented by Focus Experiences)
- Oversee end to end delivery proposition for buyers, ensuring clear and reliable information
- Collaborating with partner teams on new launches to improve enthusiast buyer health
- Identifying opportunities to drive Live adoption through the experience
- Go To Market for any buyer launches in market
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.
Head of Buyer Engagement & Experience employer: Dormont Manufacturing Co
At eBay, we pride ourselves on fostering a vibrant and inclusive work culture that champions innovation and collaboration. As the Head of Buyer Engagement & Experience, you will be part of a dynamic team dedicated to enhancing buyer experiences while enjoying comprehensive benefits, professional development opportunities, and a commitment to sustainability. Join us in our mission to redefine ecommerce and make a meaningful impact in the lives of millions around the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Buyer Engagement & Experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching eBay's culture and values. Show us how your passion for ecommerce aligns with our mission to empower buyers and sellers. Authenticity is key!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive buyer engagement and improve experiences. We want to hear your bold ideas on how to enhance buyer health.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining our team of innovators and dreamers.
We think you need these skills to ace Head of Buyer Engagement & Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for eBay and the role shine through. We want to see how you connect with our mission of changing the way the world shops and sells. Share your ideas on how you can contribute to driving buyer engagement!
Tailor Your CV:Make sure your CV is tailored to the Head of Buyer Engagement & Experience role. Highlight relevant experiences that showcase your ability to improve buyer health and enhance customer satisfaction. We love seeing how your unique background fits into our vision!
Be Authentic:We value authenticity at eBay, so don’t be afraid to show your true self in your application. Share personal stories or insights that reflect your approach to problem-solving and collaboration. This helps us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and see how you align with our values. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Buyer Engagement Strategies
Before the interview, dive deep into buyer engagement strategies that resonate with eBay's mission. Familiarise yourself with how they track buyer health and what metrics are crucial for success. This will show your understanding of the role and your proactive approach.
✨Showcase Your Analytical Skills
Since the role involves working closely with Analytics, be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you’ve identified key levers for improving customer satisfaction and engagement, as this will highlight your analytical mindset.
✨Collaborate Like a Pro
Collaboration is key at eBay, so think of examples where you’ve successfully worked with cross-functional teams. Be ready to share how you’ve improved processes or experiences by collaborating with others, especially in areas like product marketing or customer success.
✨Embrace Authenticity
eBay values authenticity, so don’t shy away from sharing your unique perspective and experiences. Prepare to discuss how your background and ideas can contribute to their vision of reinventing ecommerce, and how you can help build communities around their platform.
