At a Glance
- Tasks: Lead buyer engagement strategies and enhance the shopping experience for millions globally.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops.
- Benefits: Inclusive workplace, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to sustainability and community building.
- Why this job: Make a real impact by connecting buyers and sellers while driving innovation.
- Qualifications: Experience in buyer engagement and strong analytical skills required.
The predicted salary is between 80000 - 100000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
- Identifying mechanics to drive enthusiast buyer health
- Working with Analytics to track Buyer Health and understand most impactful levers
- Working with CRM and Buyer Success teams to drive enthusiast engagement throughout the funnel and across owned channels
- Improving end to end experience for our buyers and Buyer CSAT drivers
- Understanding drivers of CSAT issues and building plans to address them
- Collaborating with APAC team on improving CBT import experience and associated CSAT
- Review and propose ways to improve retail standards for buyers (segmented by Focus Experiences)
- Oversee end to end delivery proposition for buyers, ensuring clear and reliable information
- Collaborating with partner teams on new launches to improve enthusiast buyer health
- Identifying opportunities to drive Live adoption through the experience
- Go To Market for any buyer launches in market
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.
Head of Buyer Engagement employer: Dormont Manufacturing Co
At eBay, we pride ourselves on fostering a vibrant and inclusive work culture that champions innovation and collaboration. As the Head of Buyer Engagement, you will be part of a dynamic team dedicated to enhancing buyer experiences and driving engagement across our global platform. With a commitment to employee growth, we offer numerous opportunities for professional development, alongside a strong focus on sustainability and community impact, making eBay an exceptional employer for those looking to make a meaningful difference in the world of ecommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Buyer Engagement
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching eBay's culture and values. Show us how your passion aligns with our mission to change the way the world shops and sells. Authenticity is key!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive buyer engagement and improve customer satisfaction. We want to hear your bold ideas!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team of passionate thinkers and innovators.
We think you need these skills to ace Head of Buyer Engagement
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for ecommerce and buyer engagement shine through. We want to see how you connect with our mission of changing the way the world shops and sells!
Tailor Your Experience:Make sure to highlight your relevant experience in driving buyer health and engagement. Use specific examples that align with the responsibilities mentioned in the job description — it helps us see how you'd fit right in!
Be Authentic:We value authenticity, so don’t be afraid to show your unique self in your application. Share your ideas and how you approach challenges; we’re looking for bold thinkers who can bring fresh perspectives to the table.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Buyer Engagement Strategies
Before the interview, dive deep into buyer engagement strategies that resonate with eBay's mission. Familiarise yourself with how to drive enthusiast buyer health and think of specific examples from your past experiences that showcase your ability to enhance buyer satisfaction.
✨Data-Driven Decision Making
Since the role involves working closely with Analytics, brush up on your data interpretation skills. Be prepared to discuss how you've used data to track performance metrics in previous roles and how you can apply those insights to improve buyer engagement at eBay.
✨Collaboration is Key
eBay values teamwork, so highlight your collaborative experiences. Think of instances where you've worked with cross-functional teams, like CRM or product marketing, to achieve a common goal. Show them you can be a team player who thrives in a dynamic environment.
✨Be Ready to Innovate
eBay encourages bold ideas, so come prepared with innovative suggestions for improving the buyer experience. Whether it's enhancing the end-to-end delivery proposition or proposing new ways to boost Live adoption, demonstrate your creative thinking and passion for driving change.
