At a Glance
- Tasks: Drive online growth strategies and build strong partnerships with leading retailers.
- Company: Join Ocado Commercial, revolutionising online grocery with innovative technology.
- Benefits: Flexible work options, generous leave, health insurance, and exclusive discounts.
- Other info: Hybrid role with opportunities for travel and professional development.
- Why this job: Be part of a dynamic team shaping the future of retail and e-commerce.
- Qualifications: Experience in e-commerce strategy, data-driven marketing, and strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world’s leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that’s shaping the future of retail, working with global giants from Kroger to AEON.
The Account Manager role is an exciting opportunity in our European Partnership team to directly influence the commercial success of our Partners. We are looking for a strategic and commercially driven e-commerce leader to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability. This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular travel to our partners’ offices and operational sites will be required.
Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.
- Account Development: Developing, updating and owning partnership strategy that aligns with the partner’s e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation. Responsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals. Primary interface between Ocado and the partner for all relationship matters, including escalations. Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation. Ensuring that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs.
- Partner Growth: Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes. Leveraging data to provide regular reporting to internal and external stakeholders, highlighting key trends and opportunities to improve growth. Delivering actionable recommendations partners can implement within their organizations to support growth. Becoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals. Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet these partnership goals. Maintaining strong awareness of the market your partner operates in and providing timely and actionable recommendations to help them take advantage of opportunities.
About you: Fluency in English is essential. Other European languages desirable (French, Spanish, Polish or Swedish). Years of proven track record in one or several of the following fields: Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus). Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics. Hypergrowth start-ups or scale-ups. Familiarity and passion for data-driven marketing, consumer insight, and ecommerce. Familiarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTV. Comfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance. A highly analytical skill set, able to use data to drive insights and recommendations for partners. Deep understanding of financial statements/P&Ls. Ability to create strategy with imperfect information to deliver business goals. Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability. A passion for grocery retail and an understanding of the key marketing and commercial levers to drive growth. Up to date on the industry, digital platforms, and changes as they roll out. Understanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls. Professional and/or student international experience will be a plus.
What we offer: We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:
- Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
- Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
- Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave.
- Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest‑free loans for train tickets.
- Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
- Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).
Account Manager in Hatfield employer: Dormont Manufacturing Co
At Ocado Commercial, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the online grocery sector. Our hybrid work model allows for flexibility, while our commitment to employee well-being is reflected in generous benefits such as 25 days of annual leave, private medical insurance, and family-first policies. Join us in Hatfield and be part of a dynamic team that not only drives commercial success for our partners but also fosters personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hatfield
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Dormont Manufacturing Co are looking for when hiring for a Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Dormont Manufacturing Co for the Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Dormont Manufacturing Co as a Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Dormont Manufacturing Co’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Account Manager.
We think you need these skills to ace Account Manager in Hatfield
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Dormont Manufacturing Co, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Dormont Manufacturing Co's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Dormont Manufacturing Co. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Dormont Manufacturing Co uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Dormont Manufacturing Co. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
