At a Glance
- Tasks: Be the friendly face that welcomes patients and ensures smooth access to vital health services.
- Company: Join a leading health organisation dedicated to making a difference in behavioural health.
- Benefits: Enjoy benefits from day one, competitive pay, and a supportive work environment.
- Other info: Full-time hours with opportunities for growth in a dynamic healthcare setting.
- Why this job: Make a real impact in people's lives while gaining valuable customer service experience.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 38500 - 47000 £ per year.
Benefits that start day-1!
Schedule: Full time, 40 hours, Monday - Friday (business hours)
The Gloucester Clinic is part of the Ambulatory Division with Beth Israel Lahey Health Behavioral Services (BILHBS) which consists of several Community Behavioral Health Clinics that serve a diverse clientele in a variety of office-based and outreach-based settings. Our outpatient clinics aim to support children, adolescents, adults, families & couples with mental health and substance use disorders through counseling and therapy sessions and other group programming activities. Services include an addiction day treatment program, driver alcohol education & repeat offender programs, court evaluations, medication clinics and more.
The Front Desk Representative position is a unique opportunity for a customer service focused individual who wants to make a difference in the behavioral health field by ensuring seamless access to services and acting as the first impression of the organization.
The Front Desk Representative’s Responsibilities Are:
- Greets, registers, updates demographic information, verifies insurance eligibility & collects copays from patients.
- Answers telephones, screens and directs calls, and/or takes and relays messages.
- Receives & distributes mail, faxes, packages and any other correspondence.
- Responds to inquiries and communicates agency and program information to interested parties.
- Monitors visitor access, waiting area and maintains security awareness.
- Books appointments and facilitates scheduling changes and cancellations.
- Monitors office supplies and prepares orders for approval.
Qualifications:
- High school diploma or general education degree (GED) required.
- A minimum of 1 year experience in a related field is preferred.
- Experience with Excel, Word, and electronic health records preferred.
Pay Range: $18.50 - $22.55
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer/Veterans/Disabled
Front Desk Representative in Gloucester employer: Dormont Manufacturing Co
At Beth Israel Lahey Health Behavioral Services, we pride ourselves on being an exceptional employer that values our employees from day one, offering comprehensive benefits and a supportive work culture. As a Front Desk Representative, you will play a vital role in making a positive impact on the lives of our diverse clientele while enjoying opportunities for professional growth within a collaborative environment dedicated to mental health and substance use recovery. Join us in our mission to provide compassionate care and be part of a team that prioritises both patient and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Representative in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Representative in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
