At a Glance
- Tasks: Provide top-notch tech support and troubleshoot issues for global employees.
- Company: Join Point72, a leader in innovative investing technology.
- Benefits: Enjoy private medical insurance, wellness programmes, and tuition assistance.
- Other info: Flexible 24x7 shifts with opportunities for professional development.
- Why this job: Make a real impact in a fast-paced tech environment while growing your skills.
- Qualifications: 3+ years in tech support, strong troubleshooting skills, and a degree in computer science.
A Career with Point72’s Technology Team. As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open‑source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
As a Global Technology Service Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end‑user computing platforms, enterprise applications, and collaboration tools while delivering professional, high‑quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations.
What you’ll do:
- Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees.
- Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications.
- Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management.
- Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.
- Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.
- Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices.
- Participate in structured shift handovers and support follow‑the‑sun operational coverage.
- Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization.
- Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure.
- Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline.
What’s required:
- 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‑volume environments.
- Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.
- Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‑aligned operations, and knowledge management practices.
- Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.
- Professionalism, composure, and adaptability in fast‑paced environments with global user populations.
- Experience supporting financial services environments, including exposure to trading or market‑data platforms (e.g., Bloomberg).
- Bachelor’s degree in computer science or related discipline, or equivalent practical experience.
- Flexibility to work in a 24x7 rotational shift model and willingness to operate in‑office five days per week.
- Strong analytical troubleshooting and root‑cause identification skills with high attention to detail and documentation quality.
- Relevant certifications such as HDI‑SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).
- Commitment to the highest ethical standards.
We take care of our people:
- Private Medical and Dental Insurances
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee‑led affinity groups representing women, people of colour and the LGBT+ community
- Mental and physical wellness programmes
- Tuition assistance
- Non‑contributory pension and more
Global Technology Services Engineer employer: Dormont Manufacturing Co
At Point72, we pride ourselves on being an exceptional employer that prioritises the growth and wellbeing of our employees. Our collaborative work culture fosters innovation and professional development, while our comprehensive benefits package—including private medical and dental insurance, generous parental leave, and wellness programmes—ensures that you are supported both personally and professionally. As a Global Technology Services Engineer, you'll be at the forefront of technology in a dynamic environment, with ample opportunities for career advancement and the chance to make a meaningful impact within a global team.
StudySmarter Expert Advice🤫
We think this is how you could land Global Technology Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Global Technology Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
