At a Glance
- Tasks: Lead international fulfillment operations and drive strategic improvements across EMEA.
- Company: Join Fanatics, a global leader in digital sports and collectibles.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with a focus on continuous improvement and team development.
- Why this job: Make an impact in the exciting world of sports and collectibles.
- Qualifications: 6+ years in fulfillment or supply chain, strong analytical skills, and leadership experience.
The predicted salary is between 70000 - 90000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Overview
The Senior Manager, International Fulfillment owns the end-to-end performance of international fulfillment operations, ensuring operational excellence across D2C and B2B channels. This role moves beyond day-to-day warehouse management into strategic leadership—driving scalable processes, KPI excellence, cross-functional alignment, and long-term network optimization. The Senior Manager builds high-performing teams, develops future leaders, and ensures fulfillment operations are commercially aligned, data-driven, and continuously improving.
Key Responsibilities
- Strategic Fulfillment Leadership
- Own fulfillment performance across all EMEA warehouse operations
- Define and execute a 12–24 month fulfillment roadmap aligned with company growth strategy
- Lead capacity planning, peak readiness strategy, and network scalability initiatives
- Partner with Logistics and Supply Chain leadership to optimize end-to-end flow from production to customer
- KPI Ownership & Performance Management
- Establish and own a robust KPI framework (OTIF, order accuracy, despatch speed, inventory accuracy, cost per order, returns cycle time)
- Drive data-led decision making and implement corrective action plans when performance gaps arise
- Lead monthly business reviews with warehouse teams and 3PL partners
- Translate operational metrics into executive-ready reporting
- Team Leadership & Development
- Lead, coach, and develop Fulfillment Managers and operational teams
- Drive engagement initiatives to improve team eNPS and retention
- Foster a culture of accountability, ownership, and continuous improvement
- Operational Excellence & Process Optimization
- Identify and implement workflow improvements to enhance efficiency, reduce cost, and improve customer experience
- Standardize SOPs across sites to ensure scalable and repeatable processes
- Lead continuous improvement initiatives using Lean principles and data insights
- Inventory & Returns Governance
- Ensure accurate inventory management with real-time visibility and strong controls
- Oversee cycle count programs and annual stock audits
- Optimize returns processes to balance operational efficiency with customer satisfaction
- Cross-Functional & Commercial Alignment
- Partner closely with Logistics, E-commerce, Customer Service, Finance, and Sales to align operational execution with business priorities
- Support product launches, peak events, and commercial campaigns with structured fulfillment readiness plans
- Provide fulfillment expertise in strategic initiatives (e.g., system migrations, new 3PL selection, network changes)
What We’re Looking For
- 6+ years experience in fulfillment, warehouse management, or supply chain operations
- Proven experience managing multi-site or 3PL warehouse environments
- Strong analytical capability with advanced Excel and WMS expertise
- Demonstrated success improving KPIs and reducing operational costs
- Experience leading leaders (not just individual contributors)
- Ability to operate both strategically and hands-on when required
- Comfortable presenting operational performance at senior leadership level
Global Fulfillment Leader, EMEA Operations employer: Dormont Manufacturing Co
Fanatics is an exceptional employer, offering a dynamic work environment that thrives on innovation and collaboration within the sports industry. With a strong focus on employee development, team engagement, and operational excellence, we empower our staff to lead and grow in their careers while enjoying the unique advantage of being part of a global digital sports platform that connects millions of fans. Located in the vibrant EMEA region, our culture fosters creativity and accountability, making it an ideal place for those passionate about sports and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Global Fulfillment Leader, EMEA Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Fanatics. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Fanatics and its operations. Understand their fulfillment processes and think about how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! If you’ve led teams or improved processes in previous roles, be ready to share those stories. We love candidates who can demonstrate their impact on team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fanatics family.
We think you need these skills to ace Global Fulfillment Leader, EMEA Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Global Fulfillment Leader role. Highlight your experience in fulfillment and supply chain operations, and don’t forget to mention any leadership roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at Fanatics. Be sure to mention any relevant achievements that demonstrate your capability.
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, make sure to include examples of how you've used data to drive decisions in your previous roles. We love seeing how you’ve improved KPIs or reduced costs through data-led strategies!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role, like order accuracy and despatch speed. Be ready to discuss how you've improved these metrics in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams and developed future leaders. Fanatics is looking for someone who can build high-performing teams, so highlight your coaching and engagement initiatives.
✨Understand the Business
Research Fanatics and its operations thoroughly. Understand their global digital sports platform and how fulfillment plays a critical role in enhancing the fan experience. This will show your genuine interest in the company.
✨Be Data-Driven
Demonstrate your analytical skills by discussing how you've used data to drive decision-making in past roles. Be prepared to talk about specific tools or methodologies you've employed to optimise processes and improve efficiency.
