Global Fraud Lead

The Company Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, Intuit, Uber, Ryanair, Turkish Airlines, and many others. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognised with numerous awards, including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries commits itself to diverse cultural programs, particularly CG Gives which funds development initiatives in global communities.

About the role: Cover Genius is strengthening its fraud prevention to support continued global growth. As the Global Fraud Lead, you will design and scale a fraud detection and investigation system that protects our loss ratio through automation. Your goal is to transition the company from manual investigations to a technical, automated model. You will improve our current technology to ensure it can handle rapid scaling across all business verticals. You will be responsible for the logic behind our fraud detection: defining how we identify fraud patterns and managing the confidence scores that drive automated decisions.

What You’ll Do:

• Architect the Fraud Taxonomy: Define the key fraud indicators as a “Source of Truth” for fraud patterns across EMEA, AMER, and APAC.
• Optimize the Machine Learning Feedback Loop: Manage the product feedback loop and provide expert confirmation needed to train and optimise our tooling over time.
• Govern “Human-in-the-Loop” Confidence Scores: Define the confidence score thresholds that determine when a claim is processed automatically vs. when it is escalated for human review.
• Execute Rigorous Fraud Auditing: Establish a high-frequency audit cadence, conducting weekly post-payment audits and mandatory pre-payment audits for large loss claims.
• Lead the Hybrid Labor & SIU Strategy: Design and manage a high-leverage labor model, overseeing scalable BPO partners and leading an elite internal Fraud Operations Team.
• Global Compliance: Ensure every data-driven fraud denial and automated decision is compliant with regulatory standards.
• Build fraud reporting systems: Analyse global fraud trends to create clear, actionable risk reports.

What We’re Looking For:

• 10+ Years of Leadership: Significant experience in fraud strategy, SIU leadership, or claims risk management within a high-growth fintech or insurtech environment.
• Product-Mindset: Experience treating fraud controls as technical features rather than just manual tasks.
• Scale Mastery: Proven track record of managing fraud operations through rapid growth phases.
• Insurance Technicality: Deep understanding of how fraud manifests in Travel, Logistics, Retail, and Mobility.
• Regulatory Sophistication: Knowledge of global insurance regulatory frameworks and experience managing “audit-ready” fraud operations.

Why Cover Genius?

• Flexible Work Environment: Our teams are hybrid, working from home on Wednesdays and Thursdays.
• Employee Stock Options: We reward our people with ownership for their contributions.
• Social Initiatives: Our CG Gives programs enable us to become philanthropists through peer recognition and rewards.

Sound interesting? If you think you have the best composition of the above, send us your resume and let’s chat! Cover Genius promotes diversity and inclusivity. We don’t tolerate discrimination or harassment due to any legally protected status.