At a Glance
- Tasks: Lead vendor management and optimise performance for Trustpilot's global commercial team.
- Company: Join Trustpilot, a leading tech company focused on trust and transparency.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with rich learning opportunities and employee perks.
- Why this job: Make a real impact by driving vendor success in a dynamic environment.
- Qualifications: 8+ years in vendor management with strong analytical and negotiation skills.
The predicted salary is between 80000 - 100000 £ per year.
As the Global Business Development Representative (BDR) Director, you will be accountable for building out and leading the vendor management function within Trustpilot’s commercial team globally as we scale lead generation (and beyond) through a third-party overseas. This role involves overseeing the portfolio of vendor partnerships, driving continuous improvement in vendor performance, cost controls, process efficiency, and revenue contribution from outsourced services. It requires strong leadership, strategic thinking, and the ability to influence and work closely with regional commercial leadership teams and cross-functionally to optimise and grow vendor-led activities that meet commercial performance and quality standards.
What you’ll be doing
- Strategic Partnership Management: Act as the primary owner of relationships with our commercial vendor, fostering a collaborative and high-performance partnership. Regularly assess vendors’ capabilities against Trustpilot’s evolving needs and market trends, identifying opportunities for new or expanded outsourced services aligned with growth ambitions.
- Performance Optimisation: Define, monitor, and analyse KPIs and SLAs to ensure vendors meet targets across outsourced sales and commercial activities (e.g., lead generation, sales qualification, outbound prospecting, customer onboarding, account management support, data enrichment, collections). Identify areas for improvement and implement strategies to boost efficiency and quality.
- Commercial & Contractual Management: Oversee all commercial aspects of vendor relationships, including contract negotiation, budget management, and invoice verification. Ensure adherence to contractual terms and identify opportunities for cost optimization without compromising quality or performance.
- Operational Excellence: Drive continuous improvement in outsourced sales and commercial processes, working with vendors and internal teams (Sales, Marketing, Operations, Finance) to streamline workflows, enhance data quality, optimise conversion rates, and ensure seamless integration with internal systems.
- Risk Management: Proactively identify and mitigate risks related to vendor performance, data security, compliance (e.g., GDPR, CCPA, local regulations), and business continuity across outsourced commercial activities.
- Stakeholder Collaboration: Build strong relationships with internal stakeholders to understand needs, communicate vendor performance, and align outsourced strategies with overall business objectives.
- Reporting & Insights: Provide regular reports on vendor performance, sales and commercial activity trends, and strategic recommendations to senior leadership.
We are looking for people with
- You’re a highly experienced and commercially astute professional with a proven track record in vendor management, ideally within the sales, marketing, or commercial operations services space in SaaS or e-Commerce.
- 8+ years of experience in vendor management, supplier relationship management, or a similar commercial role, with a significant focus on external service providers.
- Demonstrable experience managing commercial vendors for a range of sales and commercial activities is essential. This includes, but is not limited to, lead generation, sales development (SDR/BDR), telemarketing, customer support for commercial queries, or other revenue-generating or supporting functions.
- Proven track record of successfully negotiating and managing complex contracts and commercial agreements for performance-based outcomes.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to optimize vendor performance and ROI.
- Experience with CRM systems (e.g., Salesforce), sales engagement platforms, and marketing automation tools is a significant advantage.
- Bachelor’s degree in Business, Marketing, or a related field; a Master’s degree is a plus.
Skills & Competencies
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, both internally and externally.
- Strong negotiation and influencing abilities, with a focus on achieving mutually beneficial outcomes and driving performance.
- Proactive problem-solver with a solution-oriented mindset and the ability to navigate complex challenges and unforeseen issues.
- Highly organized with excellent project management skills and meticulous attention to detail.
- Commercially astute with a deep understanding of business drivers, sales cycles, operational efficiency, and financial implications.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
- Strategic thinker who can connect vendor performance to broader business goals and identify opportunities for leverage.
- Proficiency in English is required; additional languages are a plus.
What’s in it for you
- A hybrid work set-up (3 days in the office, 2 days remote)
- Competitive base salary with an uncapped commission structure + company bonus
- 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
- Two (paid) volunteering days a year to spend time giving back to causes you care about
- Rich learning and development opportunities through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a mindfulness app to promote mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location with amenities and social spaces
- Regular opportunities to connect with colleagues through events and ERG activities
- Access to deals and discounts on travel, electronics, fashion, fitness, cinema, and more; independent financial and mortgage advice (where available)
Diversity & Inclusion
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to protect your personal information. Your information may be transferred, accessed, and stored globally as necessary for the uses described in our Privacy Policy. If you have a disability and would like to discuss adjustments to submitting your application or the recruitment process, please contact our Talent Acquisition Team at talent.acquisition@trustpilot.com, quoting the role you wish to apply for. Any offer of employment will be subject to standard background checks.
Global BDR Director employer: Dormont Manufacturing Co
Trustpilot is an exceptional employer that fosters a dynamic and inclusive work culture, offering a hybrid work model that promotes work-life balance. With rich learning and development opportunities through the Trustpilot Academy, competitive compensation packages, and a commitment to employee well-being, Trustpilot empowers its team members to thrive while making a meaningful impact in the world of customer feedback and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Global BDR Director
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in vendor management and performance optimisation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in strategic partnership management and commercial oversight can drive results. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global BDR Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global BDR Director role. Highlight your experience in vendor management and any relevant achievements that align with the job description. We want to see how your skills can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing vendor relationships and driving performance improvements.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, make sure to include examples of how you've used data to drive decisions in previous roles. We love seeing how you can connect the dots between vendor performance and business outcomes!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative to follow our process!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Vendors Inside Out
Before the interview, dive deep into understanding the vendors Trustpilot works with. Familiarise yourself with their strengths, weaknesses, and how they align with Trustpilot’s goals. This will show your strategic thinking and ability to manage partnerships effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss specific KPIs and SLAs you’ve managed in previous roles. Bring examples of how you’ve used data to drive performance improvements. This will demonstrate your analytical prowess and your ability to make data-driven decisions.
✨Master the Art of Negotiation
Since this role involves contract management, be ready to share your negotiation experiences. Highlight successful outcomes and how you achieved mutually beneficial agreements. This will showcase your strong negotiation skills and commercial acumen.
✨Emphasise Stakeholder Collaboration
Prepare to discuss how you’ve built relationships with internal stakeholders in past roles. Share examples of how you’ve aligned vendor strategies with business objectives. This will illustrate your interpersonal skills and ability to influence at all levels.
