WW Coach - Glasgow

WW is a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face‑to‑face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities to deliver wellness for all.

A WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey, helping them develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The coach is responsible for inspiring and building an inclusive, in‑person community through facilitating a branded, member‑focused workshop centered on wellness, weight loss, and healthy habits.

• Driving Member Recruitment / Retention and WW Business

Leverages personal connections to encourage member retention, ensuring interactions and workshops align with WW brand standards. Delivers an excellent experience to drive member referrals and workshop growth. Cultivates member engagement with WW program and tools and ensures member satisfaction with the in‑studio experience. Leverages social media and other platforms to engage with the WW community and support workshop growth and member retention. Identifies members’ needs and goals through effective questioning skills and active listening, tailors recommendations of WW products and offerings, and drives sales. Maintains personalized contact with members outside the studio or beyond the workshop, providing follow‑up and support and encouraging members’ return to the studio.

• Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight‑loss goals through genuine, caring interactions.
• Creates an enjoyable, welcoming experience and a safe space that helps the community foster real connections and feel part of WW.
• Establishes rapport through one‑on‑one interactions and group facilitation, sharing relevant information, tools, and knowledge, and helping members bring awareness to the choices they make.
• Serves as an expert in WW’s scientifically proven methodology for building healthy habits, weight‑loss, and holistic wellness, incorporating movement, mindset, and the WW food program.
• Demonstrates flexibility and adaptability, active listening, and an open, non‑judgmental approach to support individual members.
• Uses coaching and facilitation techniques to host interactive workshop discussions, ensuring all members feel included, involved, and part of the WW community.
• Provides superior hospitality and personalization during wellness check‑ins, welcoming waiting members with exceptional service.
• Leads the studio team to ensure an excellent member experience.
• Maintains up‑to‑date knowledge of wellness and diet/weight‑loss trends, WW science‑based program, and digital tools (apps, membership, studio offerings, retail products).

Actively seeks opportunities to build on‑brand partnerships, attract new members, and create brand awareness. Acts as a WW brand ambassador and anticipates community needs. Represents WW at internal and external community events. Builds strong community connections and executes local marketing as required.

Performs other administrative, studio‑related, and operational tasks as required.

• Take Big Bites: We’re gutsy go‑getters who make it happen.
• Be On Point: We deliver on the right things with speed and excellence.
• Move Together: We champion the mission as one global team.
• Care Fiercely: We embody honest kindness that’s never sugar‑coated.

• Empathy
• Excellent active listening and communication skills
• Prioritisation
• Time management
• Member focused

Ability to work with minimal supervision. Ability to perform some work from home. Willingness to work in multiple locations within the designated travel area. Opportunity to serve in more than one role within the studio.

Passion for the WW brand, wellness, and healthy lifestyle, and supporting others to achieve wellness and weight‑loss goals. Proficient use of social media platforms (e.g., Facebook and Instagram). Superior customer service experience. Accomplished facilitator with coaching experience. Business acumen. Experience with point‑of‑sale / point‑of‑purchase technology. Must own a smartphone. Excellent active listening and communication skills. Computer skills (Google & Microsoft Office suite, web‑based applications). Minimum shift/hours availability may apply.

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.