Market Risk Analyst - SRE in Glasgow

Purpose of the role: To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities:

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations:

• Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Possess in‑depth technical knowledge and experience in the assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• Guide and support a team, allocating work requirements and coordinating team resources.
• Demonstrate leadership behaviours in an environment that encourages colleagues to thrive and deliver a consistently excellent standard.
• If an individual contributor, develop technical expertise in the work area and act as an advisor where appropriate.
• Influence decision making within the area of expertise and contribute to related teams.
• Partner with other functions and business areas.
• Take responsibility for the end results of operational processing and activities.
• Escalate breaches of policies/procedures appropriately.
• Embed new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls related to the work owned or contributed to, delivering in line with relevant rules, regulations and codes of conduct.
• Maintain and continually build an understanding of how the sub‑function integrates with the broader function and the organization’s products, services and processes.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of organizational objectives.
• Make evaluative judgments based on factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of technical experience and guided by precedents.
• Guide and persuade team members and communicate complex or sensitive information.
• Act as a contact point for stakeholders outside the immediate function, building a network of contacts beyond the team and external to the organization.

Qualifications:

To be successful in this role, you should have:

• Hands‑on/technical experience with high proficiency in SQL, database technologies, Unix, Windows, primarily within the investment banking domain.
• Experience with ITIL concepts and best practices.
• Experience using configuration management tools and reporting (preferred Service Management Tool - Service First / SNOW).
• Experience in batch monitoring tools (preferably Autosys).

Preferred Skills:

• Good understanding of ITIL methodologies as applicable to the Application Management function.
• Strong project management skills.
• Understanding of follow‑the‑sun model, experience working with India and offshore teams.

This role is based out of our office in Glasgow.