At a Glance
- Tasks: Lead growth strategies and drive product performance in a dynamic non-profit software environment.
- Company: Join The Access Group, a leading business management software provider with a diverse culture.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Be part of a high-performing team committed to innovation and customer excellence.
- Why this job: Shape the future of education technology while driving meaningful change in the non-profit sector.
- Qualifications: Proven leadership experience in software, strong analytical skills, and a passion for education.
The predicted salary is between 60000 - 80000 £ per year.
Role Overview
The General Manager ClassforKids role is within the Non‑Profit & Education (NPE) Software Company. The role plays a pivotal role in driving ClassForKids’ sustainable revenue growth, product performance, and customer outcomes. Reporting to the NPE SoftCo General Manager, the role is responsible for determining the ClassForKids growth strategy, driving this into executable commercial plans, and leading cross‑functional teams to deliver against key financial and customer metrics. This role owns the three‑year product‑level commercial strategy, defining the “WHAT” of product direction and enabling delivery through strong matrix leadership.
Key Responsibilities
- Commercial Strategy & Revenue Growth
- Drive overall revenue growth across retention, expansion, and new business.
- Own annual revenue targets, forecasting, and product‑level commercial planning.
- Identify market opportunities, competitive threats, and pricing/positioning improvements.
- Determine plans to execute on those opportunities, execute and deliver the results.
- Align commercial plans with The Access Group and the NPE SoftCo strategy.
- Continuously scan for emerging market dynamics and bring new commercial insights to the leadership team.
- Product Direction & Roadmap Ownership
- Define and lead the strategic direction for the ClassforKids product.
- Prioritise product initiatives based on customer needs, commercial impact, and market insights.
- Ensure alignment between product development, customer value, and go‑to‑market execution.
- Translate strategy into clear plans for cross‑functional delivery teams.
- Adapt product priorities fluidly as market conditions, customer feedback, and AI capabilities evolve.
- Customer Retention & Success (GRR/NRR)
- Own GRR and NRR targets, partnering with central Access teams to drive improvements.
- Develop retention strategies, early‑warning mechanisms, and churn mitigation plans.
- Oversee customer health scoring, adoption initiatives, and risk management.
- Approach retention challenges systematically — knows when to persist with existing strategies and when to pivot based on data.
- Sales Performance & Pipeline Health
- Build and maintain a strong pipeline to meet revenue and growth targets.
- Partner with NPE Sales Management on performance, quota attainment, process optimisation, and forecasting.
- Monitor key commercial metrics including win rates, pipeline coverage, ARR growth, and conversion.
- Leverage AI and analytics tools to identify pipeline patterns and accelerate conversion.
- P&L Ownership & Financial Management
- Hold full P&L accountability for the ClassforKids product.
- Manage revenue, cost, margins, and investment decisions to optimise profitability.
- Oversee commercial budget allocation across sales, marketing, and customer success.
- Deliver accurate financial reporting and insights to executive stakeholders.
- Programme Execution & Operational Excellence
- Lead implementation of company and SoftCo‑wide initiatives affecting product performance and operations.
- Drive adoption of central processes, systems, and methodologies.
- Coordinate delivery with Operations and Business Excellence teams and monitor programme KPIs.
- People Leadership & Engagement
- Create a high‑performance culture with strong engagement and accountability.
- Provide clear leadership across matrix teams, ensuring alignment to strategy and objectives.
- Lead talent development, coaching, and succession planning.
- Embrace and champion new ways of working, including AI tools, and move fluidly through change without losing execution focus.
- Share discoveries openly, build collective capability, and amplify your team’s successes.
- Model vulnerability — creating space for others to ask for help and grow.
- Support your team through uncertainty and organisational change; celebrate progress alongside performance.
Key Leadership Competencies (Consolidated)
- Strategic Leadership
- Sets clear commercial direction aligned to long‑term ClassForKids business and product goals.
- Translates strategy into executable plans with measurable outcomes.
- Identifies growth opportunities and responds to market dynamics with agility.
- Cross‑Functional Influence
- Leads and influences ClassForKids teams across sales, product, marketing, CS, finance, and operations.
- Builds strong matrix teams and drives accountability without hard‑line reporting.
- Commercial & Analytical Acumen
- Strong understanding of AI economics, P&L ownership, pricing, revenue levers, and forecasting.
- Makes data‑driven decisions that balance commercial performance and customer outcomes.
- Comfortable using AI‑powered tools to augment analysis and decision‑making.
- Customer & Market Insight
- Understands market trends, competitive landscape, and customer needs.
- Brings customer insight into product and commercial strategy.
- Change & Stakeholder Leadership
- Navigates organisational change and platform migrations with confidence.
- Builds trusted relationships with senior leaders and communicates complex ideas clearly.
- Aligns diverse stakeholders to shared commercial goals.
- Works collaboratively with NPE DMT functional directors to ensure that matrix structure (ClassForKids’ functional leaders reporting lines to both Commercial Manager and NPE DMT functional directors).
Experience & Qualifications
- Proven senior commercial leadership experience, ideally within a software or technology organisation.
- Prior experience of, or demonstrably strong potential to be successful at, owning product‑level strategy, P&L, and revenue outcomes.
- Strong background in SaaS metrics (ARR, NRR/GRR, pipeline management, churn).
- Skilled in cross‑functional leadership within matrix environments.
- Excellent analytical, strategic planning, and communication skills.
- Comfort with AI tool and a demonstrable appetite for continuous learning.
- Passion or experience within the Non‑Profit or Education sectors (desirable).
Company Overview
The Access Group is one of the largest UK‑headquartered business management software providers, empowering more than 160,000 organisations across Europe, the USA, and APAC. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work and committed to a diverse, inclusive, high‑performing culture.
General Manager - Class4Kids in Glasgow employer: Dormont Manufacturing Co
The Access Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the Non-Profit & Education sector. Employees benefit from a strong commitment to professional development, a culture of inclusivity, and the opportunity to make a meaningful impact on customer outcomes. With a focus on leveraging AI tools and a supportive leadership approach, team members are empowered to thrive in their roles while contributing to the growth and success of ClassForKids.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Class4Kids in Glasgow
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Dormont Manufacturing Co.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Dormont Manufacturing Co.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Dormont Manufacturing Co.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Dormont Manufacturing Co. Apply directly through us to stand out!
We think you need these skills to ace General Manager - Class4Kids in Glasgow
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Dormont Manufacturing Co. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like General Manager - Class4Kids, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Dormont Manufacturing Co. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
