At a Glance
- Tasks: Engage with customers, take orders, and promote offers to boost local sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive parts with a global presence.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Other info: Access to health and financial tools, plus training opportunities for your career.
- Why this job: Be part of a dynamic team that values customer relationships and personal growth.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor: Grow Local Sales & Relationships in Gillingham employer: Dormont Manufacturing Co
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive and grow within a globally recognised brand. With a strong focus on employee development, competitive benefits including exclusive discounts, and a supportive culture that values customer relationships, NAPA provides a rewarding career path for those passionate about the automotive industry. Join us in making a difference in the lives of our customers while enjoying the perks of working with a market leader in a vibrant local setting.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor: Grow Local Sales & Relationships in Gillingham
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Be ready to talk about how your skills align with the Parts Advisor role. Highlight your customer service experience and any sales achievements to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NAPA team. Don’t miss out!
We think you need these skills to ace Parts Advisor: Grow Local Sales & Relationships in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Parts Advisor role. Highlight any customer service experience and your ability to upsell, as these are key for us at NAPA Auto Parts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and how you can help us grow our local sales and relationships. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is crucial in this role, make sure your application is clear and well-structured. Use professional language but keep it friendly – we want to see your ability to connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Products
Familiarise yourself with NAPA Auto Parts' range of products and services. Being able to discuss specific parts, tools, and their applications will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Showcase Your Communication Skills
Since the role involves taking orders and building relationships, practice clear and confident communication. Prepare examples of how you've successfully interacted with customers in the past, highlighting your ability to upsell and promote offers.
✨Demonstrate Proactivity
Think of ways you can actively engage with customers and raise awareness about products. During the interview, share ideas on how you would approach outbound calling or customer competitions to boost sales.
✨Emphasise Organisation and Efficiency
Being punctual and organised is key in this role. Prepare to discuss how you manage your time and tasks effectively, perhaps by sharing a past experience where your organisational skills led to a successful outcome.
