At a Glance
- Tasks: Lead growth strategies and partnerships across Anglophone Africa for Taptap Send.
- Company: Join a dynamic fintech company focused on innovation and inclusivity.
- Benefits: Competitive salary, diverse team, and opportunities for international travel.
- Other info: Embrace a culture of diversity and inclusion, with support for under-represented communities.
- Why this job: Make a real impact in the fintech space while leading a passionate team.
- Qualifications: 7-15 years in fast-paced environments; strong leadership and analytical skills required.
The predicted salary is between 60000 - 68205 £ per year.
As the Head of Anglophone Africa, your role will be to develop and scale Taptap Send’s supply side partnerships in Anglophone Africa and grow our user base. You will manage every aspect of growth in these markets—including customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an “own it” mindset, obsessing over both individual user experience and scalable growth tactics and processes. You will have P&L ownership, delivering the growth and profitability targets for the Anglophone Africa market, and serve as the “face” of Anglophone Africa internally and externally. Reporting to the Growth Director for Africa, you will build and lead a team of growth managers on the ground.
Responsibilities
- Establish a vision, strategy, and execution plan for launching and scaling sending and receiving markets across Anglophone Africa.
- Lead the team on the ground to execute within collaboratively aligned timelines.
- Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development, and coaching.
- Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data‑driven test‑and‑learn mindset.
- Think creatively on ways to unlock growth, improve profitability, and increase brand awareness.
- Hire, inspire, develop and retain top, diverse talent.
- Collaborate closely with internal and external stakeholders, including Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops, and more.
- Build trust‑based relationships with diaspora communities and commercial partners in the Anglophone West Africa region to increase brand awareness and unlock growth and unit economics improvements.
- Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution.
- Recommend improvements to product experience based on market, competitor, and customer insights and feedback.
Requirements
- Preference for London or Dubai based.
- Ability to travel internationally periodically and ad‑hoc to meet customers, partners and team members.
- Exceptional knowledge and networks in the Anglophone West Africa diaspora.
- Advanced stakeholder management capability.
- Experience building, developing, managing and leading teams.
- Strong analytical skills and ability to make data‑driven decisions.
- Familiarity with pulling and presenting insights from data using Excel or Google Suite; SQL, Python, R is a plus.
- 7 to 15 years experience in a fast‑paced, high‑growth environment such as startups, operations, consulting, finance, or similar.
- An acute “own it” mindset, obsessing over both individual user experience and scalable growth tactics and processes.
- Bachelor’s or advanced degree.
- Fluency in English and other languages beneficial, e.g., Twi, Fante, Yoruba.
Taptap Send is an equal‑opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are made on the basis of qualifications, experience, and business need. We strongly encourage applications from members of under‑represented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please let us know. Any information you provide will only be used to accommodate your requirements.
General Manager, Anglophone Africa employer: Dormont Manufacturing Co
Taptap Send is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the General Manager role in Anglophone Africa. With a strong focus on employee growth and development, you will have the opportunity to lead a diverse team while driving impactful strategies that enhance user experience and profitability. Located in vibrant hubs like London or Dubai, Taptap Send offers a unique chance to engage with diaspora communities and make a meaningful difference in the financial landscape of Anglophone Africa.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Anglophone Africa
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We think you need these skills to ace General Manager, Anglophone Africa
Some tips for your application 🫡
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Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Dormont Manufacturing Co. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
