At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Join the iconic Tommy Hilfiger brand at John Lewis Oxford Street.
- Benefits: Competitive pay, flexible hours, and a supportive work culture.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be a fashion ambassador and inspire customers with your style knowledge.
- Qualifications: Experience in retail or hospitality and a passion for fashion.
Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of classic American cool style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings.
When it comes to shopping at Tommy Hilfiger, our customers only deserve the very best in store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues. Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
- Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
- Holding the ability to outfit build for customers will be essential; our Sales Associates should also be able to make further product recommendations and drive our store KPI’s.
- Building and maintaining professional relationships with our customers to secure regular clientele.
- Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
- Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.
- Show flexibility and innovation when reacting to the changing business environment especially around peak trade.
About YOU
- Have previous experience within hospitality/retail.
- Be hardworking with great communication skills.
- Have an interest in Fashion/Retail.
- Ability to work in a fast paced environment with ability to multi task in high pressure environments.
- Be passionate to drive sales using our digital platforms!
About WHAT WE OFFER
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
Full Time Brand Specialist, Tommy Hilfiger - John Lewis Oxford Street employer: Dormont Manufacturing Co
At PVH, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As a Full Time Brand Specialist at Tommy Hilfiger on Oxford Street, you will enjoy competitive benefits, opportunities for personal and professional growth, and the chance to work in a luxury retail environment that values your contributions and passion for fashion. Join us in creating memorable customer experiences while being part of a globally recognised brand that champions classic American style.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Brand Specialist, Tommy Hilfiger - John Lewis Oxford Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
