At a Glance
- Tasks: Welcome guests and ensure a smooth front desk experience at our luxury hotel.
- Company: Join the prestigious Mandarin Oriental Mayfair, known for exceptional service and luxury.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at over 700 retailers.
- Other info: Flexible shifts with opportunities for learning and development.
- Why this job: Be part of a dynamic team in a vibrant environment while growing your career.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 32450 £ per year.
Mandarin Oriental Mayfair is looking for a Front Office Executive to join our Rooms Division team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
About the job
Based at the Mandarin Oriental Mayfair within the Rooms Division Department in London, the Front Office Executive is responsible for the smooth running of the front of house desk, acting as an ambassador for the brand and delivering a warm and personalised experience to our guests and residents. The Front Office Executive reports to the Room Division Manager.
As Front Office Executive, you will be responsible for the following duties:
- Warmly welcoming our guests to Mandarin Oriental service standards.
- Performing check in and check out duties alongside daily Front Office administrative tasks all to Mandarin Oriental’s standards.
- Interacting confidently with our guests promoting our services and facilities.
- Being curious and wanting to know what is happening within the Hotel and surrounding area.
- Liaising with other departments to ensure good communication is kept and overall service is sleek.
As Front Office Executive, we expect from you:
- Working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.
Our commitment to you:
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
- MOstay: As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages.
- Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London.
- Discounts at 700+ Retailers & Supermarkets.
DIVERSITY & INCLUSION: We believe a diverse and inclusive culture is better for everyone. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Front Office Executive employer: Dormont Manufacturing Co
Mandarin Oriental Mayfair is an exceptional employer that prioritises employee growth and well-being, offering tailored learning and development programmes to help you thrive in your career. With a commitment to work-life balance, our colleagues enjoy generous benefits including the MOstay programme for complimentary hotel stays, competitive salaries, and discounts at over 700 retailers. Join a diverse and inclusive team where integrity and respect are at the core of our vibrant work culture, all while being part of a prestigious brand known for delivering legendary luxury experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dormont Manufacturing Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dormont Manufacturing Co
Don't be shy about reaching out to Dormont Manufacturing Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dormont Manufacturing Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
