At a Glance
- Tasks: Drive franchise growth in EMEA, onboard new partners, and enhance operational excellence.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Work in a vibrant London office with a focus on innovation and collaboration.
- Why this job: Be part of a dynamic team shaping the future of fashion across EMEA.
- Qualifications: 6+ years in relevant roles, strong communication, and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Driving our Franchise business in the Middle East as well as connecting us to potential partners as we expand across EMEA. This role will focus on onboarding new partnerships, establishing operational excellence, and driving process evolution to ensure sustainable growth potential in this channel. This individual will focus on bringing key internal functional teams, in London and at the Global home office and 3rd party partners to align priorities and growth strategies. They will work to provide the framework for our partners to be successful in representing our Brands within their Territory and drive execution of all identified strategies. Our goal is a seamless Brand representation that reaches our customer and drives growth across all brands/genders. This job is located at our London office.
What Will You Be Doing?
- Commercial Growth & Strategy: Develop and deliver long-term growth strategies to drive sales, margin, and profitability across the portfolio, maintaining forecast input against annual plans with finance and 3P stakeholders.
- Partner Relationship Management: Act as the primary liaison between the internal brand team and external partners (franchisees) to ensure high-quality brand experience. Take the lead in B2B setting to drive the commercial agenda while ensuring all contractual obligations are met and driving accountability for constant evolution.
- Market Expansion & Onboarding: Lead the onboarding of new partners and support expansion, including location assessment, site selection, and launch readiness. Engage potential partners regularly, as we develop a roadmap for expansion into new territories to ensure strategic connectivity & overall market knowledge.
- Retail Operations & KPIs: Analyze performance (sales, KPIs, stock levels) to identify opportunities and enhance performance.
- Brand Consistency: Ensure all franchise locations follow uniform standards for product, Visual Merchandising (VM), and store layout to maintain brand identity.
- Marketing & Training: Support franchisees with tailored local marketing plans, marketing toolkits, and regular training sessions.
- Internal Champion: Connect cross‑functionally to bring best practice to the partners as well as to highlight strengths and opportunities within the franchise model. Identify critical operational and process opportunities.
What Do You Need To Bring?
- Bachelor’s Degree or related experience
- 6+ years prior experience working in relevant industry roles
- Understanding of retail product development timeline/calendar
- Experience working well in a cross-functional team environment as well as with external partnerships
- Strong communication skills, including comfort in presenting and collaborating with all levels of leadership
- Openness to work across international time zones
- Motivated by business profitability and prospect of business growth
- Organizational skills & ability to manage many simultaneous workstreams
- Curiosity & eagerness to creatively solve problems
- Strong leadership skills. Comfortability leading change
- Basic knowledge of Microsoft Office programs – esp. Excel, PowerPoint, and Word
- Desire to learn & hunger for more!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Franchise Account Manager EMEA - A&F employer: Dormont Manufacturing Co
Abercrombie & Fitch Co. is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong focus on employee growth, the company provides ample opportunities for professional development and cross-functional teamwork, ensuring that every team member can contribute to meaningful projects that drive brand success across EMEA. The inclusive culture and commitment to operational excellence make A&F Co. a rewarding place to build a career in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Account Manager EMEA - A&F
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Franchise Account Manager EMEA - A&F
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
