At a Glance
- Tasks: Conduct on-site evaluations and training in food safety for retail customers.
- Company: Join Ecolab, a leader in cleaning and food safety solutions.
- Benefits: Flexible work environment, comprehensive benefits, and career growth opportunities.
- Other info: Diverse and inclusive workplace with a commitment to employee growth.
- Why this job: Make a real impact on food safety and customer satisfaction.
- Qualifications: Experience in food protection and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As part of the world’s leading provider of cleaning, food safety and health protection products and services, Ecolab’s Global Food Retail division delivers a comprehensive cleaning program developed specifically for the food retail industry, partnering with our customers to identify risks. Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine cleaning standards, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.
What You Will Do:
- Conduct brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness.
- Provide food safety and brand standard education and training to customers.
- Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships.
- Partner with Ecolab Account Management teams to solve customer issues and assist in program development.
- Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices.
- Complete cleaning audits based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for compliance.
- Maintain dispensing equipment in excellent working condition and install equipment as necessary.
- Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement.
- Complete required paperwork including the proper update of customer contact records and the territory management system.
- Plan and execute an efficient daily route to maximize effectiveness and productivity.
Minimum Qualifications:
- Experience working in food protection.
- No Immigration Sponsorship available.
Preferred Qualifications:
- Supervisory experience is preferred.
- Excellent interpersonal and communication (written and verbal) skills.
- Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy.
- Strong relationship management capability and advanced consulting skills.
What’s in it For You:
- Flexible, independent work environment.
- Access to best in class resources, tools, and technology.
- Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment.
- Comprehensive benefits package starting day one of employment.
- The opportunity to carve out a long term, advanced career path within Ecolab.
About Ecolab Food Retail Services:
Join a team of experts that provides 23.2 million food safety and compliance observations annually through audits and training. Ecolab’s Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores and supermarkets. We serve as an extension of our customers’ food safety teams throughout the world, protecting their brand reputation.
Our Commitment to Diversity and Inclusion:
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future, and impact what matters.
Field Service Manager employer: Dormont Manufacturing Co
Ecolab is an exceptional employer that prioritises employee growth and development, offering a flexible and independent work environment for Field Service Managers. With access to top-tier resources and a comprehensive benefits package from day one, employees thrive in a culture that values safety and inclusivity, ensuring that every team member can achieve their best while making a meaningful impact in the food retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dormont Manufacturing Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dormont Manufacturing Co
Don't be shy about reaching out to Dormont Manufacturing Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dormont Manufacturing Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
