At a Glance
- Tasks: Install and maintain advanced diagnostic systems while troubleshooting complex issues.
- Company: Join a leading medical diagnostics company with a focus on innovation.
- Benefits: Enjoy competitive pay, bonuses, healthcare, and great employee perks.
- Other info: Dynamic role with travel across the North of England and opportunities for continuous learning.
- Why this job: Make a real difference in healthcare by working hands-on with cutting-edge technology.
- Qualifications: Bachelor's degree in a technical field and relevant experience preferred.
The predicted salary is between 35000 - 45000 £ per year.
Work Schedule: Standard (Mon-Fri)
Environmental Conditions:
- Able to lift 40 lbs. without assistance
- Laboratory setting
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
- Will work with hazardous/toxic materials
Location: North of England
A Day in the Life:
- Install, maintain, and repair Phadia ImmunoDiagnostics systems at customer sites
- Troubleshoot and resolve complex hardware and software issues
- Perform preventive maintenance to ensure optimal system performance
- Provide technical support and training to laboratory staff and end users
- Build and maintain strong customer relationships across hospitals and laboratories
- Document service activities and maintain accurate service records
What to expect:
- Daily travel across the North of England with occasional extended travel
- Hands-on work with advanced diagnostic instrumentation
- Interaction with diverse customer environments including labs and hospitals
- Independent fieldwork combined with collaborative team support
- Continuous learning and development in diagnostic technologies
Education:
Bachelor’s degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical discipline preferred.
Experience:
- Minimum of 2 years of relevant experience with a Bachelor’s degree, or at least 5 years of experience as a Field Service Engineer in the medical device or diagnostics industry
- Experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments
- Experience mentoring and training others preferred
Knowledge, Skills, Abilities:
- Strong diagnostic and problem-solving skills across hardware and software systems
- Proficiency with Windows operating systems, networking, and standard business software
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Excellent interpersonal and communication skills with the ability to build strong customer relationships
- Professional working proficiency in English
- Ability to work independently while collaborating effectively within a team
- Valid driver’s license and willingness to travel extensively, including overnight stays
- Physical ability to lift up to 50 lbs and work in laboratory environments
- Commitment to adhering to all safety protocols, including laboratory and cleanroom requirements
Competencies:
- Customer focus and relationship building
- Technical expertise and problem-solving
- Accountability and reliability
- Team collaboration and communication
- Adaptability and continuous learning
Benefits:
We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits.
Field Service Engineer III – North of England Region employer: Dormont Manufacturing Co
As a Field Service Engineer III in the North of England, you will join a dynamic team dedicated to advancing diagnostic technologies in a supportive and collaborative work environment. Our company prioritises employee growth through continuous learning opportunities and offers competitive remuneration alongside a comprehensive benefits package, ensuring that you are well-equipped to thrive in your role while building strong relationships with customers across hospitals and laboratories.
