Field Service Engineer

Salary: starting from £32K depending on experience.

The Benefits:

• Enrolment in the SimplyHealth Plan to help cover medical, dental, and other health costs and access to GP and mental health support 24/7.
• Company pension scheme and annual leave allowance.
• Staff Discount on consumer products.
• Full uniform provided upon starting and an annual uniform allowance.
• Choice to use company van for personal use.
• Bonus/Commission.
• Annual Merit award.
• No weekend working – Office hours Mon-Fri.

The Role:

We are one of the UK’s leading suppliers of industrial cleaning equipment, and we are recruiting for a suitable person to undertake a dual role within the company. The roles include demonstrating and installation of our products at client’s sites along with staff training and then also as a Field Service Engineer, you’ll be working on customer sites throughout Northern Scotland, making sure that everything is running smoothly. Your role will involve completing all repairs within contracted service level agreements, which means you’ll be making follow‑up calls to install additional parts, performing Portable Appliance Tests (PAT), and carrying out scheduled planned maintenance services. We’ll equip you with everything you need – a van, mobile phone, iPad, uniform, and even training! And the best part – you’ll only be working weekdays.

Key Responsibilities:

• Always follow all workplace procedures correctly, including Health and Safety rules and technician procedures.
• Capture correct client data and make updates to jobs in “real‑time”.
• Provide accurate and detailed reports on every site visit.
• Order parts via our central database and maintain van stock levels.
• Uphold the condition of the company vehicle to an extremely high standard.
• Liaising with sales colleagues to deliver equipment to customers sites.
• Maintain demonstration machines after use.
• Can speak clear and confidently to groups of people when installing and training on equipment.

The Company:

Nilfisk is a leading global supplier of industrial cleaning equipment, with a mission to deliver innovative and sustainable cleaning solutions to businesses worldwide. Our dedicated team of professionals works tirelessly to provide exceptional customer service and support, ensuring that our clients receive the highest quality products and services.

The Person:

• A strong understanding of industrial cleaning equipment and the ability to troubleshoot and repair various types of machines.
• Communicate effectively with clients, understand their needs, and provide excellent customer service.
• Analyse problems and develop effective solutions in a timely manner.
• Manage time effectively, prioritize tasks, and meet deadlines.
• The ability to pay close attention to detail, ensuring that all repairs and maintenance work are completed to a high standard.
• Adapt to different work environments, working with different machines and equipment.
• Work well with others, collaborating with colleagues to achieve common goals.

Let’s create a cleaner future together. Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender‑identity or expression, sexual orientation, and age.

Contact: paul.mceleney@nilfisk.com