Service Architect
Location: Farnborough, with flexibility to work from home dependent on business demands
Salary: £58,400 - £74,900
The Role
The Service Architect is part of the Service Management team which provides consistent and efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set (StarTT, SecDevOps etc.) to design services that are user‑centric, cost‑effective, and fully integrated with the customer’s service ecosystem.
What will I be doing?
The Service Architect will be responsible for varied deliverables across the programme.
Bids & Proposal
- Producing Service Management responses for proposals and serving as the Service Lead on bids or as a deputy Service Architect.
- Delivering an overall service architecture that meets the needs of the customer and Leidos strategy.
- Working with the Project Lead to develop an implementation plan to deliver the service architecture in line with overall customer and programme timelines.
- Creation of a Basis of Estimate (BOE) to establish the level of effort for all operations and the effort to stand the service up from an SM perspective.
- Ensuring Service Management resources are underwritten with the Leidos Service Director.
- Creation and management of Service Management RAID logs.
- Working closely with the Solution Architect Lead Engineer and SMEs to ensure the technical solution and engineering BOEs support the service architecture principles.
- Translating customer requirements and contractual obligations into a Service solution.
- Providing thought leadership in relation to service architecture.
- Managing bid workload to a costed budget.
- Collaborating with Solution Leads, Programme, SME’s, Capture, Sales and Bid teams.
- Performing peer reviews of Solution Overview, HLDs, Delivery plans etc. to ensure high‑quality proposals.
- Performing audits, standards compliance checks and due diligence as required.
- Upon contract award, responsible for the implementation of solutions and subsequent handover to the Service Delivery and Operations teams.
Service Design
- All aspects of Service Design, creating Service Design Plans (SDPs) and using Service Delivery patterns and common sub‑processes to support solution development.
- Collaborating with Solution Architect and Chief Engineer to develop Service Management architecture.
- Collaborating with Programme or Project Management to lead on service elements of delivery to enable the transition of the service into live production.
- Identifying and managing service risks, dependencies and issues aligned to the Service Delivery Plan.
- Involvement in transitioning new services from Projects to Business as Usual through formal Service Transition processes and Service Readiness Review gates.
Service Implementation
- Reporting into the role of the Service Delivery Manager to ensure the service model is fit for operational purpose, support and management.
- Liaising with Programme Management, Service Delivery, and customers to assure delivery of quality service products on time and to budget.
- Ensuring teams involved with delivery of the service have their processes and supporting artefacts.
- Supporting transformation of the customer organisation to an ITIL based model.
- Working closely with the Service Operations team to ensure implemented or changed services can deliver to target service levels and performance indicators.
Continual Service Improvement (CSI)
- Championing Service Management and associated processes and procedures within the organisation, operating within ITIL frameworks and compliant with ISO20000.
- Identifying areas of improvement.
- Establishing CSI mechanisms for the life of the service.
What does Leidos need from me?
To be successful in this role you will have experience in designing full end‑to‑end service solutions in large‑scale enterprise environments, a good understanding of enterprise IT technology infrastructure components and business processes, and be highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. You should have experience in large‑scale outsourcing bid responses, particularly government model contracts.
The Service Architect must have:
- A detailed knowledge of Service Delivery concepts and techniques.
- A strong operational understanding of service supply chains.
- Experience of Service Design for major IT systems and services.
- Experience of supporting new business development activities and creating value propositions around our service portfolio.
- The ability to write coherent, concise, and readable technical documentation.
- Providing input to the pre‑sales process to facilitate submission of high‑quality achievable proposals.
- Strong stakeholder management and interpersonal skills, interfacing and presenting to director level.
- Experience of developing service‑based process and procedures in a commercial environment.
- Experience of driving through service improvement activities.
- Understanding of how technology, process, tools and people combine together to provide effective solutions.
- Experience in selecting and applying Service Management principles, policies, and techniques in client operational environments.
- The ability to work under pressure and to deadlines, with a flexible and pragmatic approach.
- Experience of working in a matrix management environment.
- Awareness and understanding of ITSCM and Business Continuity and Disaster Recovery.
- Excellent verbal communication skills including presenting.
- Client Relationship Management – build effective relationships with client team at all levels.
- Understanding of SecDevOps function and agile development methodologies.
- Experience of the development of complex IT services including customer liaison management.
- Experience and knowledge of financial management, cost centre control and project planning and delivery.
- Experience of developing SLAs and operational procedures in a commercial environment.
- Good strategic planning and organisational skills.
- Excellent leadership and people management skills – good team builder and leader.
It would be desirable if you had:
- Ability to grasp complex technical information quickly, assimilate and explain to non‑technical audiences.
- An understanding of Service integration and management (SIAM) management methodologies.
- Awareness of ITSM Tooling technologies and how they can be used and configured to best serve our customers.
Key Qualifications:
- ITIL v3 / 4 certification
Clearance Requirements:
- You will be required to gain UK SC (Security Clearance) for this role.
- To be eligible for this role you must have UK Citizenship and have been a resident in the UK for a minimum of 5 years.
Benefits:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme)
- Flexi‑Time Working
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
