At a Glance
- Tasks: Provide top-notch technical support for FLIR Thermal products and assist customers globally.
- Company: Join Teledyne Technologies, a leader in advanced technology for industrial growth.
- Benefits: Gain hands-on experience, travel opportunities, and work in a dynamic team environment.
- Other info: Flexible, self-motivated individuals thrive in this role with excellent career growth potential.
- Why this job: Make a real impact while working with cutting-edge technology in exciting marine environments.
- Qualifications: PC literacy, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Summary: Exciting role within Raymarine’s Thermal Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, boat visits and attending events. Requires travel (Global), a Driving Licence, and a Passport.
Primary Duties & Responsibilities:
- Handle telephone enquiries and provide 1st/2nd line support for FLIR Thermal products.
- Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
- Conduct in-field service visits and escalate technical issues with full triage to relevant teams.
- Support engineering teams and drive product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert to train customers and support other team members.
- Perform other assigned duties.
Job Qualifications:
Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written).
Skills: Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
Traits: Self-motivated, team player, flexible, and organized.
Requirements: International travel readiness (Global), manual dexterity, and ability to adapt to changing priorities. Drivers Licence. Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy. Ability to support own judgements without reference to others.
This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Technical Support Field Specialist in Fareham employer: Dormont Manufacturing Co
Teledyne Technologies is an exceptional employer that fosters a dynamic work culture where innovation and integrity are at the forefront. As a Technical Support Field Specialist, you will enjoy comprehensive training opportunities, a supportive team environment, and the chance to make a significant impact in various high-tech industries. With global travel opportunities and a commitment to ethical standards, Teledyne offers a rewarding career path for those looking to grow and excel in their field.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Field Specialist in Fareham
✨Tip Number 1
Get to know the company inside out! Research Teledyne Technologies and their products, especially in the thermal support area. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle customer queries or troubleshoot issues with FLIR Thermal products. Being ready to demonstrate your problem-solving skills will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Teledyne Technologies.
We think you need these skills to ace Technical Support Field Specialist in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Field Specialist role. Highlight any relevant technical expertise, customer support experience, and practical sailing or marine knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your ability to work independently and adapt to changing priorities.
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your written application is well-structured and free of errors. We want to see your ability to convey information clearly, just like you would with customers or team members.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Tech Inside Out
Make sure you’re well-versed in FLIR Thermal products and any relevant technologies. Brush up on your knowledge of DC circuits and ethernet networking, as these will likely come up during the interview. Being able to discuss technical details confidently will show that you’re the right fit for the role.
✨Show Off Your Customer Support Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your experience with remote support tools like AnyDesk and your ability to communicate clearly, both verbally and in writing.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you’ve used logical faultfinding to resolve issues. Think of scenarios where you had to make decisions independently, especially while working unsupervised. This will showcase your self-motivation and ability to adapt to changing priorities.
✨Be Ready for Travel Talk
Since the job requires international travel, be ready to discuss your travel readiness and any previous experiences you have with it. Mention your driving licence and passport status, and express your enthusiasm for the opportunity to visit different locations while supporting customers.
