At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a supportive team at Santander, a leading retail and business bank.
- Benefits: Starting salary of £26,180, 25 days holiday, and flexible benefits.
- Other info: Full-time role in Exeter with opportunities for growth and community involvement.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication abilities.
Country: United Kingdom
We are currently recruiting Customer Service colleagues, with a starting salary of £26,180 per annum, made up of a base salary of £24,000, a £500 flexible benefit, and up to £1,680 discretionary performance related.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above and beyond for customers
- Effective team working skills with a flexible, can‑do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
You will require the right to work in the UK.
What else you need to know:
- This is a full‑time permanent branch‑based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- The role is based in our Exeter branch.
Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal and Fair.
How we’ll reward you:
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our range of benefits
- 25 days holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance‑related annual bonus
- Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments
- Free access to digital health services, including GP and wellbeing apps with up to three weekly online classes
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary if you contribute, and you can take part of our contribution in cash if you prefer
- Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by saving or investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, dining, travel and more
- As a Santander UK employee, you can request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Right to work in the UK: Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa or permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa or permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions in Exeter employer: Dormont Manufacturing Co
Santander is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for Customer Experience Advisors in Exeter. With a competitive starting salary, comprehensive benefits, and a strong focus on employee growth and development, you will thrive in a dynamic team that values your contributions and encourages you to go above and beyond for our customers. Join us to be part of a company that celebrates diversity and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
