At a Glance
- Tasks: Manage customer queries, ensure compliance, and support high-performance culture.
- Company: Join Veolia, a leader in sustainability with a commitment to community.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts on groceries.
- Other info: Inclusive workplace with ongoing training and career growth opportunities.
- Why this job: Make a difference in your community while developing your skills.
- Qualifications: Strong admin skills and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
Salary £27,000 per annum, plus annual salary review (up to 3%) and Veolia benefits. Hours Monday to Friday, 40 hours per week. Location Exeter, EX2 8RF.
What we’ll offer you:
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid day leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
Responsibilities:
- Liaise with relevant individuals to ensure customer queries are resolved.
- Escalate when required to Management.
- Drive and promote a culture of high performance and excellence in line with our organisational values.
- Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company’s agreed timescales. Appropriate feedback must be provided to the originator.
- Ensure all Veolia policies, processes and procedures are adhered to.
- Ensure personnel details including payroll are entered into the systems correctly and within time limits.
- Raise Purchase Orders for the supply of goods as approved by site management.
- Liaise with suppliers for the procurement of goods and ensure delivery timescales are met.
- Process invoices raised by suppliers to ensure that payment terms are met.
- Administer purchase orders, disposal invoices, subcontracted collections and associated invoices.
- Control of paperwork on a daily basis including monthly rebate reporting to customers.
- Ensuring the answering of telephones is within regional expectations.
- Run and send reports as required to customers, including any Regional Accounts and high value accounts (i.e. any account that is £7K or above and requires a report to go with the invoice).
- Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time.
- Check our Customer Relationship Management system for any queries that have come through and respond as appropriate.
- Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations.
Qualifications:
Essential:
- Administrative & Systems Proficiency
- Customer Service & Communication Skills
- Compliance & Process Adherence
Desirable:
- Experience in Waste Management or a Similar Regulated Industry
We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Administrator in Exeter employer: Dormont Manufacturing Co
At Veolia, we pride ourselves on being an excellent employer, offering a supportive work culture in Exeter that prioritises employee well-being and development. With competitive benefits including 25 days of annual leave, a pension scheme, and ongoing training opportunities, we empower our Administrators to thrive both personally and professionally while making a positive impact in the community through paid volunteer days.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
