At a Glance
- Tasks: Be the friendly face of events, helping clients and ensuring everything runs smoothly.
- Company: Join a dynamic team at FIRST, known for its inclusive culture and global opportunities.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and more from day one.
- Other info: Flexible hours and opportunities to work on projects in cities like London and New York.
- Why this job: Make a real impact by supporting exciting events and connecting with diverse people.
- Qualifications: No experience needed; just bring your positive attitude and strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
As a Floor Ambassador, you will be the friendly, helpful face of our event spaces, providing essential on-site support to clients and the Event Management team. You will play a key role in ensuring the smooth execution of events by serving as a readily available point of contact, assisting with last-minute needs, and proactively addressing any issues that arise.
Responsibilities
- Serve as a visible, approachable point of contact for event hosts and attendees in assigned event spaces.
- Proactively offer assistance and support to clients with immediate requests and inquiries.
- Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
- Liaise with various service line partners (catering, AV, security, and room setup) and vendors to facilitate quick resolutions and fulfill requests.
- Troubleshoot basic on-site issues and elevate more complex matters to the Event Management team.
- Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
- Support the setup and distribution of event materials, including signage, stationery, badges, and giveaways.
- Handle light manual tasks, such as lifting/moving boxes up to 10kg (22lbs), and transporting items between event spaces and storage areas.
- Ensure event spaces remain tidy and well-maintained throughout the event.
- Provide wayfinding assistance and answer general questions about the event and venue.
- Support guest registration and check-in processes as needed.
- Assist with post-event breakdown and tidying of event spaces.
- Communicate effectively with the Event Management team regarding any issues, requests, or observations.
Qualifications
- Entry-level position; some customer-service, hospitality, or event-support experience preferred but not required.
- Excellent interpersonal and communication skills with a strong customer-service orientation.
- Positive and proactive attitude with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle multiple requests and prioritise tasks effectively in a fast-paced environment.
- Fluent in English.
- Must work fully on-site within specific event spaces on campus.
- Willing to work flexible hours, including mornings, evenings, and potentially weekends as needed.
Benefits
- Private Medical Insurance with BUPA from day one.
- 28 Days Annual Leave plus Bank Holidays.
- Personal Volunteer Day.
- 20 Days of Sick Pay each year.
- Enhanced Parental Leave (Maternity & Paternity).
- Wellness Stipend.
- Complimentary access to Headspace, Rocket Lawyer & Maven.
- Life Insurance.
- Employee Assistance Program (EAP).
- Cycle to Work Scheme.
- Season Ticket Loan.
- Mobile Phone Allowance.
- Pension Scheme Enhancements.
- Discretionary Bonus Structure.
- Global Opportunities across 7 countries, including projects in London, New York, and Singapore.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
Event Floor Coordinator employer: Dormont Manufacturing Co
FIRST is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those looking to grow in the event management field. With comprehensive benefits such as private medical insurance from day one, generous annual leave, and global opportunities across multiple countries, employees are empowered to thrive both personally and professionally. The dynamic environment fosters teamwork and encourages proactive problem-solving, ensuring that every team member feels valued and engaged in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Event Floor Coordinator
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like Dormont Manufacturing Co.
We think you need these skills to ace Event Floor Coordinator
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at Dormont Manufacturing Co and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at Dormont Manufacturing Co. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at Dormont Manufacturing Co. Your motivation can often outweigh experience, so let that passion shine through!
