At a Glance
- Tasks: Build strong relationships with enterprise customers and drive growth of the Branch platform.
- Company: Join a leading MarTech/AdTech company in London with a dynamic team.
- Benefits: Enjoy health programs, paid time off, and retirement planning options.
- Other info: Hybrid work schedule with opportunities for travel and career growth.
- Why this job: Make an impact by helping clients succeed with innovative solutions.
- Qualifications: 4+ years in Customer Success or Account Management, preferably in AdTech/MarTech.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced Enterprise Account Manager to join our team in London. The role focuses on building strong relationships with commercial and enterprise customers, driving adoption and growth of the Branch platform.
Responsibilities:
- Take ownership of the entire customer lifecycle, developing and implementing strategies to increase usage, adoption, and growth for customers across commercial, enterprise, and strategic segments.
- Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet their needs.
- Collaborate cross‑functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
- Function as a vital link between customers and Branch, proactively setting expectations, identifying gaps, participating in customer communications, and providing enablement for users.
- Build compelling demonstrations, presentations, and business value documents.
- Identify and resolve business issues.
- Assist and support with technical issue resolution.
- Accelerate adoption, manage engagement, and lead value creation.
Qualifications:
- 4+ years of professional experience in Customer Success or Account Management.
- 2+ years of professional experience in the AdTech / MarTech space working with commercial & enterprise clients.
- Excellent client management skills, bias for action, strong sense of accountability, and ability to perform hands‑on technical work when needed.
- Experience supporting customers with cloud‑based SaaS solutions.
- Problem‑solving skills around business and technical product questions.
- Ability to analyze & interpret business requirements and anticipate client needs to drive value‑based use‑case adoption.
- Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
- Self‑starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g., Asana, Salesforce, etc.).
- Growth mindset and ability to navigate ambiguity.
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate‑level data using tools like Looker, Tableau, Google Analytics, and productivity tools such as JIRA, Asana, Notion, Catalyst, etc.
Nice to Haves:
- French speaking.
- Professional experience working with strategic clients.
Location: London, England (Hybrid schedule in line with Return to Office guidelines). Travel required. This role does not qualify for visa sponsorship or relocation.
Salary Range: Base compensation as stated in the offer (equity is available for qualifying positions). Benefits include health and wellness programs, paid time off, and retirement planning options.
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Enterprise Account Manager - MarTech / AdTech, EMEA employer: Dormont Manufacturing Co
Branch is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong focus on employee growth, we provide comprehensive health and wellness programs, generous paid time off, and retirement planning options, ensuring our team members thrive both personally and professionally. Join us to be part of a forward-thinking company that values diversity and empowers you to make a meaningful impact in the MarTech/AdTech space.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager - MarTech / AdTech, EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the MarTech and AdTech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Enterprise Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with cloud-based SaaS solutions and how you've driven customer success in previous roles. Bring examples that highlight your problem-solving abilities and client management skills.
✨Tip Number 3
Prepare for those interviews! Research the Branch platform inside out and think about how you can add value to their customers. Be ready to share creative solutions and demonstrate your understanding of the customer lifecycle. Practice makes perfect!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure your application stands out by tailoring it to the role and showcasing your relevant experience in the AdTech/MarTech space.
We think you need these skills to ace Enterprise Account Manager - MarTech / AdTech, EMEA
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your 4+ years in Customer Success or Account Management. We want to see how you've built relationships and driven growth, especially in the AdTech/MarTech space. Use specific examples to showcase your skills!
Tailor Your Application:Don’t just send a generic CV! We love it when applicants tailor their applications to our job description. Mention your experience with cloud-based SaaS solutions and how you’ve tackled customer expectations in the past.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know the Branch Platform Inside Out
Before your interview, make sure you dive deep into understanding the Branch platform. Familiarise yourself with its features and benefits, and think about how it can solve common problems for enterprise clients. This will help you build credibility and show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills in real-world scenarios. Think of examples from your past experience where you've successfully managed client relationships or resolved technical issues. Be ready to discuss how you approached these situations and what the outcomes were.
✨Showcase Your Cross-Functional Collaboration Skills
Since the role involves working closely with various teams, be prepared to discuss how you've collaborated with sales, support, and product teams in the past. Highlight specific projects where your teamwork led to successful outcomes, and emphasise your ability to communicate effectively across departments.
✨Demonstrate Your Analytical Skills
Given the emphasis on data analysis in the job description, brush up on your experience with tools like Looker, Tableau, or Google Analytics. Be ready to talk about how you've used data to drive decisions or improve customer engagement. This will show that you can leverage insights to create value for clients.
