At a Glance
- Tasks: Collaborate with customers to enhance email-based risk assessment solutions and reduce fraud.
- Company: Join a leading tech firm focused on real-world impact in financial services.
- Benefits: Enjoy generous holidays, health perks, and extensive learning opportunities.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make a difference by optimising fraud detection for major companies.
- Qualifications: Proficiency in SQL, Python, and data analysis tools required.
The predicted salary is between 50000 - 65000 £ per year.
About the Role
You will work in collaboration with our customers and account managers to maximise the value delivered by the world's largest email-based risk assessment solution. Your results will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and, as a result, increased customer profitability. This is achieved through a range of activities, including:
- Proactive analysis of accounts to identify improvements
- Optimising the risk assessment to more accurately detect high-risk transactions
- Providing thought leadership to customers during business reviews
We are looking for individuals with a proactive and analytical approach to problem solving, a good consulting mindset and an interest in bringing value to our customers. In the role, you’ll experience how to leverage real-time digital identity intelligence, analysing millions of transactions per month for some of the largest companies operating in Financial Services, Insurance, and e-Commerce.
Responsibilities
- Supporting business reviews for key accounts through the creation and presentation of analytical insights relating to the customers' deployment
- Conducting proactive monitoring and analysis to ensure key customers' solution performance is maintained and improved
- Performing targeted rule adjustments to help our customers address emerging risks
- Developing an action plan for key customers which improves their maturity on the solution
- Providing business support through fraud analysis and research
- Conducting routine fraud review verification and ensuring corrections/clarifications are made in a timely manner
- Improving fraud detection performance by optimising the false positive/fraud capture rate
- Utilising various data workflow management and analysis tools
Requirements
- Demonstrate proficiency with languages such as SQL, Python, etc. and various data types and formats including, but not limited to: XML, flat files, delimited, etc.
- Demonstrate proficiency with data analysis tools and processes
- Interest in working together with varied areas within the company and customers
- Show ability and desire to learn new processes, tools, and technologies
- Demonstrate good research skills and interest in fraud analysis for real-life scenarios
- Demonstrate good oral and written communication skills in English; other languages ideal
- Have a highly proactive nature and be well-organised and able to prioritise time
Working for you
These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, colour, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Engagement Manager employer: Dormont Manufacturing Co
As an Engagement Manager at our company, you will thrive in a dynamic work culture that prioritises collaboration and innovation, allowing you to make a tangible impact on customer success. With generous benefits including a competitive pension scheme, extensive learning opportunities, and a strong commitment to employee wellbeing, we empower our team to grow both personally and professionally. Located in a vibrant area, our workplace fosters a sense of community and encourages involvement in charitable causes, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills can help them tackle their challenges, especially in fraud analysis and risk assessment.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience with data analysis and problem-solving, as these are key skills we’re looking for. Show us how you can bring value to our customers!
Show Off Your Skills:Don’t hold back on showcasing your proficiency in SQL, Python, and any data analysis tools you’ve used. We want to see how you can leverage these skills to optimise risk assessments and improve customer solutions.
Be Proactive:In your application, demonstrate your proactive nature. Share examples of how you've taken initiative in past roles, especially in analysing accounts or improving processes. We love candidates who take charge and drive results!
Keep It Clear and Concise:When writing your application, make sure it’s clear and to the point. Good communication skills are essential for this role, so show us you can convey your thoughts effectively. And remember, apply through our website for the best chance!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Data Tools
Make sure you brush up on your SQL and Python skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in relation to data analysis and fraud detection. This will show that you have the technical chops for the Engagement Manager position.
✨Understand the Customer's Needs
Research the company’s clients and their industries. Think about how you can add value to their operations through proactive analysis and risk assessment. Being able to speak knowledgeably about their challenges and how you can help will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask you to solve real-world problems related to fraud analysis or customer engagement. Prepare examples from your experience where you successfully identified issues and implemented solutions. This will demonstrate your analytical mindset and consulting skills.
✨Show Your Proactive Nature
During the interview, highlight instances where you took the initiative to improve processes or outcomes. Discuss how you prioritise tasks and manage your time effectively, as this role requires a highly organised approach to support key accounts.
