At a Glance
- Tasks: Support Enterprise customers in achieving exceptional outcomes through Miro's Innovation Workspace.
- Company: Join Miro, a leading tech company transforming collaboration with AI-powered solutions.
- Benefits: Enjoy equity, wellbeing benefits, WFH equipment allowance, and annual learning stipend.
- Other info: Dynamic role with opportunities for growth and travel to customer sites.
- Why this job: Make a real impact by helping clients innovate and collaborate effectively.
- Qualifications: 5+ years in consulting, strong communication skills, and experience in pre-sales environments.
The predicted salary is between 60000 - 80000 £ per year.
About the Team
The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and technical account managers work side‑by‑side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world‑class platform.
About the Role
As an Engagement Manager, you will support the Go To Market organisation in developing, positioning, and scaling the solutions that help customers accelerate their business outcomes with Miro. You will be the subject matter expert for positioning Professional Services with customers, driving a healthy services pipeline, bookings, and a global portfolio of service offerings that best reflect customer needs.
Day‑to‑day responsibilities include alignment with sales leadership on priority accounts, leading customer discovery and proposal development, orchestrating customer pilots, supporting post‑sale handoff and mobilisation of delivery teams, and optimising our global portfolio of both one‑time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to the Delivery execution.
What you’ll do
- Business Development
- Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services.
- Own pre‑sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross‑functionally to gain alignment.
- Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realise that value.
- Be accountable for the team’s attainment of key metrics and outcomes, including: service bookings, retention, expansion, customer outcomes, and customer satisfaction.
- Retain and nurture client relationships post‑engagement to ensure ongoing opportunities are realised and acted upon appropriately.
- Solution Orchestration
- Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts.
- Incubate repeatable, AI‑native customer solutions aligned with the Miro platform, and remain current on related features.
- Contribute to the development of professional services offerings and delivery methodologies.
- Delivery Oversight
- Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery.
- Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement.
- Manage multiple strategic clients simultaneously.
- Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation.
What you’ll need
- 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients.
- 2+ years of experience operating in a pre‑sales environment, shaping and scoping large and complex services engagements.
- Highly proactive, strategic thinker with a strong customer outcome orientation.
- Strong written and verbal communication skills, executive‑level presence and experience working in a client advisory role.
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus.
- Strong background in change management, with the ability to navigate and lead organisational transformations.
- Demonstrated ability to lead and manage projects with cross‑functional partners and customers, yielding influence without direct authority.
- Familiarity with collaboration tooling and product/service development workflows is a plus.
- Willing to travel to customer sites up to 25%.
What’s in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location‑specific benefits, please refer to Global Miro benefits board.
Engagement Management, Professional Services employer: Dormont Manufacturing Co
Miro is an exceptional employer that prioritises employee growth and well-being, offering a global benefits package that includes equity, a wellbeing benefit, and a dedicated Learning & Development stipend. Our collaborative work culture fosters innovation and supports diverse teams, ensuring that every Engagement Manager can thrive while driving meaningful outcomes for our Enterprise customers. With opportunities to engage with Fortune 500 clients and leverage cutting-edge AI solutions, Miro provides a dynamic environment where your contributions directly impact customer success and business transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Management, Professional Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Miro and its Professional Services team. Understand their offerings and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to articulate your value and how you can contribute to Miro's success. Highlight your consulting experience and how you've driven transformation in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Miro team.
We think you need these skills to ace Engagement Management, Professional Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in consulting and service delivery, especially with SaaS companies, to show us you’re the right fit for our team.
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep it clear, concise, and professional while still letting your personality shine through!
Highlight Relevant Experience:Don’t forget to emphasise your pre-sales experience and any work you've done with Fortune 500 clients. We want to see how you've driven transformation and innovation in previous roles, so make that front and centre.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Make sure you understand Miro's platform and how it empowers collaboration. Familiarise yourself with the Professional Services offerings and be ready to discuss how they can drive customer outcomes. This will show that you're not just interested in the role, but also in how you can contribute to the company's success.
✨Showcase Your Experience
Prepare to share specific examples from your past consulting or service delivery roles, especially those involving SaaS companies. Highlight your experience in pre-sales activities and how you've successfully shaped large service engagements. This will demonstrate your capability to bridge sales and delivery effectively.
✨Engage with Questions
During the interview, ask insightful questions about Miro’s approach to customer engagement and how the Professional Services team collaborates with other departments. This shows your proactive mindset and genuine interest in understanding the company’s operations and culture.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you would approach business development and client relationship management. Share your thoughts on navigating challenges and optimising service offerings. This will highlight your strategic thinking and ability to drive customer satisfaction and retention.
